Breann Davis
Charlotte,United States
Summary
A customer service professional with a proven track record of providing superior service and resolving customer issues effectively. Experienced in the insurance industry and proficient in leveraging Microsoft Power BI and other technologies to optimize customer engagement and streamline workflows. Dedicated to cultivating positive customer relationships through excellent communication and conflict resolution, striving to maximize satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Modern Insurance Group
04.2022 - Current
- Delivered top-tier customer service, resolving issues swiftly and enhancing satisfaction levels
- Updated accounts and managed inquiries, ensuring seamless communication and customer experience
- Handled billing queries and supported via calls, chat, and email, achieving high satisfaction rates
- Remote
Transcriptionist
Rev
12.2022 - 03.2023
- Documented recorded content for future reference, ensuring accurate and detailed transcripts
- Managed exhibit identification and integration into transcripts, enhancing document clarity
- Improved transcript accuracy through meticulous review of recorded information
- Ensured precise exhibit marking, contributing to seamless evidence presentation
- Facilitated efficient question referencing by organizing recorded data effectively
- Remote
Customer Service Representative
BroadPath
01.2022 - 04.2022
- Resolved customer inquiries swiftly, boosting satisfaction and retention
- Updated customer records accurately, improving service efficiency
- Implemented solutions to enhance customer experience and resolve issues
- Remote
Warehouse Associate
United States Postal Service
Charlotte, United States
11.2020 - 01.2022
- Assessed mail costs based on weight and destination, enhancing cost accuracy and efficiency
- Operated mail processing equipment, improving sorting speed and accuracy
- Managed sorting feed for equipment, ensuring smooth and continuous mail processing
Pharmacy Technician/Cashier
CVS Health
Charlotte, United States
06.2017 - 11.2020
- Assisted customers in finding items, processing payments, enhancing shopping experience
- Organized work areas to boost safety and satisfaction
- Applied first-in, first-out inventory method for optimal stock management
Skills
- Conflict Resolution (Experienced), Oral Communication (Expert), Written Communication (Expert)
- Customer Interaction (Expert), Material Handling Equipment (Skillful), Shipping & Receiving (Skillful)
- Insurance (Experienced), Microsoft Office (Experienced), Microsoft Power BI (Skillful)
- Customer Service Representatives (Expert), Property and Casualty Insurance (Experienced), Customer Service (Expert)
- Customer Experience (Expert), Customer Support (Expert), Data Analysis (Skillful), Attention to Detail (Experienced)
- Time Management (Experienced), Adaptability (Experienced), Team Collaboration (Experienced)
- Critical Thinking (Experienced), Active Listening (Expert), Multitasking (Expert), Relationship Building (Skillful)
- Technical Support (Experienced), Data Entry (Skillful)
References
- Brittany, Forbes, +1256-473-3432, American Modern
- Bianca, Harris, +1678-429-8405, American Modern
COURSES
- MANAGING AND ANALYZING DATA - LinkedIn Learn - Jul2023
- POWER BI: DASHBOARDS FOR BEGINNERS - LinkedIn Learn - Jul2023
- EXCEL: POWER PIVOT FOR BEGINNERS - LinkedIn Learn - Jul2023
- EXCEL: PIVOTTABLES FOR BEGINNERS - LinkedIn Learn - Jul2023
- FOUNDATIONS: DATA, DATA, EVERYWHERE - Google - Oct2024
- ASK QUESTIONS TO MAKE DATA-DRIVEN DECISIONS - Google - Oct2024
- PREPARE DATA FOR EXPLORATION - Google - Oct2024
- PROCESS DATA FROM DIRTY TO CLEAN - Google - Oct2024
- ANALYZE DATA TO ANSWER QUESTIONS - Google - Nov2024
Links
LinkedIn: https://www.linkedin.com/in/jay-davis5598
Education
High School Diploma -
Western Guilford High School
Work Preference
Work Type
Gig WorkFull TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsTimeline
Transcriptionist
Rev
12.2022 - 03.2023
Customer Service Representative
American Modern Insurance Group
04.2022 - Current
Customer Service Representative
BroadPath
01.2022 - 04.2022
Warehouse Associate
United States Postal Service
11.2020 - 01.2022
Pharmacy Technician/Cashier
CVS Health
06.2017 - 11.2020
High School Diploma -
Western Guilford High School
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