Allen Walrath
Syracuse,New York
Summary
Hardworking and passionate Associate with strong organizational skills eager to secure PA position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills, to deliver the best possible customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AA
Amazon
03.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
Senior Technician
AAA
01.2018 - 06.2023
- Applied critical thinking and research to address complex issues.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Worked with diverse types of weather and ground conditions.
- Maintained quality assurance and customer satisfaction objectives.
- Serviced a multitude of customers who broke down on side of the road as well as in there driveways
- Have great communication skills with a variety of customers from angry about there situation to not speaking English very well
Education
CDL Licensing - Trucking
NTTS
Liverpool, NYSkills
- Troubleshooting
- PPE use
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Time Management
- Teamwork and Collaboration
- Self-Directed
Accomplishments
- Collaborated with team of 8 in the development of clearing the floor of empty yellow totes.
- Achieved an empty floor through effectively helping with removing empty yellow totes.
Certification
- Licensed CDL - From 2009
- Certified Switcher, FedEx - From 2009 and 2019 (when I briefly went back to work for them)
Timeline
AA
Amazon
03.2023 - Current
Senior Technician
AAA
01.2018 - 06.2023
CDL Licensing - Trucking
NTTS