Allen West
Santa Clarita,CA
Summary
Demonstrated expertise in customer service and operations management, with a strong focus on vendor relations and inventory control. Achievements include significant improvements in customer satisfaction through strategic issue resolution. Proven ability to streamline processes and enhance operational efficiency. Results-driven professional with extensive experience in customer service and operations management. Known for exceptional problem-solving abilities and technical support skills, driving customer satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Owner/Operator
West Communications
Santa Clarita, California
05.2002 - Current
- Oversaw customer service and support, addressing diverse client needs effectively.
- Managed daily operations, including staff oversight, sales management, inventory control, and accounting.
- Coordinated team schedules to ensure efficient workflow and adequate coverage.
- Resolved customer complaints promptly to uphold a positive business reputation.
- Developed vendor relationships to secure high-quality equipment and services.
- Maintained inventory of supplies and equipment to facilitate seamless operations.
- Established long-term customer relationships through exceptional service and engagement skills.
- Promoted proactive issue resolution to enhance overall customer satisfaction.
Field Technician
Williams Communications
Glendale, California
01.1998 - 05.2002
- Installed communication systems in residential and commercial properties.
- Conducted routine maintenance on telecommunications equipment and infrastructure.
- Diagnosed and repaired technical issues in field environments efficiently.
- Assisted customers with technical inquiries and service-related questions promptly.
Skills
- Customer service and support
- Operations management
- Inventory management
- Sales leadership
- Vendor management
- Network troubleshooting
- Cable installation
- Telecommunication systems
- Ethernet configuration
- Technical support
- Problem solving
- Cable termination
- Remote support
- Network cabling
- Router configuration
- Technical troubleshooting
Timeline
Owner/Operator
West Communications
05.2002 - Current
Field Technician
Williams Communications
01.1998 - 05.2002