Allen J. Edmunds
Summary
Compassionate and results-driven professional skilled in project management and community stabilization. Known for enhancing client engagement and promoting wellness initiatives, ready to leverage expertise to support vulnerable populations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Seasonal Shelter Wellness & Custodial Assistant
Hampton Roads Ecumenical Lodgings & Provisions (H.E.L.P) Inc.
Hampton, VA
10.2024 - 12.2024
- Regularly cleaned and disinfected common areas, sleeping quarters, and restrooms to uphold health standards and provided a safe environment for residents experiencing homelessness in the Hampton Roads (757) community.
- Assisted in the coordination of wellness services, including health screenings and hygiene resources, while promoting a respectful and compassionate atmosphere.
- Fostered positive relationships with overnight shelter guests, offering support and guidance while encouraging participation in wellness programs and community activities.
- Dedicated 180 hours to serving the homeless community through comprehensive wellness support and custodial assistance, ensuring a clean, safe, and welcoming environment for all residents.
Customer Experience Agent (Remote)
V SHRED
Las Vegas, NV
10.2023 - 07.2024
- Handled high volumes of SMS, chat, and email inquiries with empathy and problem-solving to address customer concerns about health and fitness plans, supplements, and training videos.
- Actively participated in Zoom and Slack team sessions, promoting idea sharing and proposing improvements that boosted service quality and efficiency.
- Provided customer education on billing and support, and addressed Health and Fitness inquiries to boost satisfaction and engagement.
- Successfully resolved and closed 11,341 customer inquiries, showcasing a dedication to excellence in customer service and operational effectiveness.
Mobile Crisis/Community Stabilization Counselor
Foundations to Success, LLC
Newport News, VA
04.2023 - 08.2023
- Provided immediate support and intervention to individuals experiencing mental health crises in the Hampton Roads Community by, utilizing crisis de-escalation techniques, and connecting clients with appropriate resources to ensure safety.
- Promoted mental health awareness within the criminal justice system through participation in educational events and presentations for law enforcement and judicial professionals.
- Developed treatment plans specifically designed to help justice-involved clients build self-confidence and resilience, facilitating their reintegration into the community.
- Enhanced client progress by utilizing evidence-based counseling techniques tailored for individuals in the justice system, ensuring individualized treatment plans that address their unique needs.
Operational Policy Analyst (Remote)
ARDX
Norfolk, VA
07.2022 - 05.2023
- Collaborated across multiple entities within ARDX, including C-suite executives, senior project management, and IT officials, to streamline operations, support strategic initiatives, and ensure alignment with organizational goals.
- Partnered with ARDX Consultants to research federal policies and regulations, ensuring that deliverables aligned with the Centers for Medicare and Medicaid Services (CMS) requirements. This included understanding complex federal frameworks.
- Engaged in project management activities to keep projects on track, effectively managing risks and timelines. This involved coordinating with multiple entities within the organization and adhering to federal guidelines to deliver client-facing solutions.
- Aimed to integrate health equity into CMS projects, ensuring that policies addressed disparities in healthcare access and outcomes. Utilized resources like the CDC's Health Equity Research Guide to inform strategies and solutions.
Multisystemic Therapist
Intercept Health
Roanoke, VA
07.2021 - 10.2021
- Performed Multi-Systemic Therapy assessments and clinical treatments for juveniles, married couples, families, and sex offenders across the Western region of Virginia, including Roanoke, Salem, Raphine, Floyd, Lynchburg, and Blacksburg.
- Focused on substance abuse and related disorders while collaborating with court officials and probation officers during the height of the COVID-19 pandemic, when public health restrictions and heightened stress amplified the need for these critical services.
- Implemented targeted treatment interventions for court-involved youth, addressing substance use and co-occurring disorders, in partnership with legal and probation authorities.
- Modified treatment plans as needed, ensuring they met the specific needs of juveniles in the justice system, particularly those involved in drug treatment courts, with input from court officials and probation officers.
Family Engagement Specialist
Family Behavioral Health & Healing, LLC
Carrollton, VA
01.2020 - 03.2020
- Provided individualized therapeutic support to children and families in their home environments, using evidence-based practices to address behavioral issues while collaborating with criminal justice professionals for juvenile rehabilitation.
- Developed and implemented personalized treatment plans through comprehensive assessments, working with multidisciplinary teams, including court officials and probation officers, to ensure holistic care for justice-involved clients.
- Conducted regular progress evaluations and crisis interventions, managing challenging situations and fostering a supportive atmosphere, while coordinating with criminal justice partners to meet legal requirements and enhance client engagement.
Customer Service Specialist IV
WPS Health Solutions
Hampton, VA
09.2017 - 01.2020
- Received telephone, written, fax, and e-mail inquiries concerning Humana Military TRICARE East Health insurance eligibility, benefits determinations, and claims adjudication questions or billing problems.
- Engaged with 40+ customers during the shift, exceeding call volume targets by 27%.
- Applied appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries.
Client Support Specialist
ADP
Norfolk, VA
03.2017 - 08.2017
- Managed the payroll processing of weekly, bi-weekly, and semi-monthly payrolls for over 2,500 employees locally and multi-state.
- Processed child support orders, levies, garnishments, and verification of earnings.
- Processed and submitted billing for the 401K and voluntary deductions.
Direct Support Professional (DSP)
B&M Group Homes, LLC
Hampton, VA
08.2016 - 03.2017
- Assessed and reported physical and behavioral changes to supervisors, ensuring timely and effective care.
- Liaised with key accounts to provide tailored administrative and household support, enhancing overall efficiency.
- Supported clients with daily living needs, promoting self-esteem and general wellness through compassionate care and personalized assistance.
Guest Services Representative
Doubletree By Hilton Hotel
Winston-Salem, NC
09.2015 - 03.2016
- Managed guest check-in/check-out processes for the Double Tree Hotel located in Winston-Salem, North Carolina, consistently maintaining 98% customer satisfaction and efficiently handling reservations through advanced hotel management software.
- Processed daily financial transactions, accurately verifying payments and credit card information while maintaining precise accounting records and balancing cash drawers.
- Coordinated cross-departmental communication between housekeeping, management, and guest services to ensure seamless guest experiences and resolve complex customer inquiries promptly.
Senior Sales Asssociate
Triangle Rent-A-Car/Enterprise Rent-A-Car
Hampton, VA
06.2012 - 08.2015
- Opened contracts selling additional insurance coverage and accessories.
- Created and managed corporate accounts, and actively managed vehicle maintenance, inventory, cash sheets, and daily business reports.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Promoted awareness of network connections to increase brand development.
Residential Security Guard (VCU Police Department)
Virginia Commonwealth University, VCU
Richmond, VA
10.2008 - 10.2011
- Enforced VCU policies and regulations regarding residence hall access, visitor management, noise levels, and other behavioral expectations.
- Monitored surveillance cameras and alarms to identify potential security threats or safety hazards.
- Responded promptly to requests for assistance, emergencies, and disturbances, including medical emergencies, fire alarms, and criminal incidents.
Project Manager Assistant
Taylor Enterprises
Richmond, VA
11.2009 - 06.2010
- Assisted in coordinating and managing generator installation contracts at the Richmond Federal Building under the guidance of a Contract Project Manager.
- Collaborated with government representatives, subcontractors, and Taylor Enterprises’ project teams to facilitate project progress and ensure compliance with contract terms.
- Contributed to developing project schedules, budget estimates, and resource plans in alignment with project objectives.
Education
Ph.D. - Criminal Justice: Leadership Cognate
Liberty University
Lynchburg05-2028
Master of Arts - Human Services Counseling & Criminal Justice
Liberty University
Lynchburg, VA05-2021
Master of Science - Criminal Justice & Corrections
Saint Leo University
Langley Air Force Base, Hampton, VA08-2016
Bachelor of Arts - Criminal Justice & Homeland Security
Saint Leo University
Langley Air Force Base, Hampton, VA06-2014
Skills
- Behavior Management & Therapy
- Project Management
- Case Management
- Confluence Software
- Cognitive Behavioral Therapy
- Empathy Mapping
- Jira Software
- Child, Family, and Marital Counseling
- Crisis Intervention
- Transcription
- Advanced Policy Research & Design
- Quantitative & Qualitative Research Analysis
- Microsoft Office
Certification
- Multisystemic Therapist
- Qualified Mental Health Professional Trainee (QMHP-T)
- Gladly Support Here Course
- Concealed Carry Permit (State of Virginia)
- Adult and Pediatric First Aid/CPR/AED
Timeline
Seasonal Shelter Wellness & Custodial Assistant
Hampton Roads Ecumenical Lodgings & Provisions (H.E.L.P) Inc.
10.2024 - 12.2024
Customer Experience Agent (Remote)
V SHRED
10.2023 - 07.2024
Mobile Crisis/Community Stabilization Counselor
Foundations to Success, LLC
04.2023 - 08.2023
Operational Policy Analyst (Remote)
ARDX
07.2022 - 05.2023
Multisystemic Therapist
Intercept Health
07.2021 - 10.2021
Family Engagement Specialist
Family Behavioral Health & Healing, LLC
01.2020 - 03.2020
Customer Service Specialist IV
WPS Health Solutions
09.2017 - 01.2020
Client Support Specialist
ADP
03.2017 - 08.2017
Direct Support Professional (DSP)
B&M Group Homes, LLC
08.2016 - 03.2017
Guest Services Representative
Doubletree By Hilton Hotel
09.2015 - 03.2016
Senior Sales Asssociate
Triangle Rent-A-Car/Enterprise Rent-A-Car
06.2012 - 08.2015
Project Manager Assistant
Taylor Enterprises
11.2009 - 06.2010
Residential Security Guard (VCU Police Department)
Virginia Commonwealth University, VCU
10.2008 - 10.2011
Ph.D. - Criminal Justice: Leadership Cognate
Liberty University
Master of Arts - Human Services Counseling & Criminal Justice
Liberty University
Master of Science - Criminal Justice & Corrections
Saint Leo University
Bachelor of Arts - Criminal Justice & Homeland Security
Saint Leo University