Allenna DeMoss
Claremore,OK
Summary
Skilled Service Technician with a track record of providing top-notch customer service and technical support, notably at Zoellner Exterminating. Expert in diagnosing and resolving complex issues, enhancing customer satisfaction through effective problem resolution and preventive measures. Demonstrates strong project oversight and quality assurance abilities, coupled with a professional and courteous demeanor.
Overview
14
14
years of professional experience
Work History
Service Technician
Zoellner Exterminating
Catoosa , OK
06.2024 - Current
- Diagnosed problems and determined solutions for various customer issues.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
- Maintained knowledge and adhered to state rules and regulations.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
Level 3 Welder
FreightCar America
Cherokee , AL
08.2016 - 10.2019
- Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
- Constructed templates and jigs for fabrication according to blueprints.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Maintained a clean working environment by removing scrap metal from work areas.
- Gathered required materials for each project in order to meet production deadlines.
- Set up welding machines based on the job at hand.
- Utilized oxyacetylene torches for preheating metals prior to welding or bending them into desired shapes.
- Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.
- Conducted flux core arc welding when applicable.
- Ensured that all welds met code requirements through visual inspection methods such as radiography testing where applicable.
- Read blueprints and drawings and took measurements to plan layout and procedures.
- Used welding skills to help repair and maintain heavy-duty machinery.
- Scraped off excess spatter using portable grinders and arc-cutting equipment.
- Selected and installed torches, filler rods and flux according to welding chart specifications.
Cashier Helper
Walkers Hardware & Lumber
Chelsea , OK
05.2016 - 08.2016
- Greeted customers in a friendly and professional manner.
- Assisted cashiers with transactions, restocking shelves, and bagging items.
- Answered customer inquiries regarding products, promotions, and pricing.
- Processed payments including credit cards, checks, gift cards, coupons.
- Balanced register drawers at the end of each shift.
- Provided excellent customer service while ringing up purchases quickly and accurately.
- Performed daily opening and closing duties such as counting money in the register drawer or preparing deposits for the bank.
- Restocked shelves after completing transactions with customers.
- Correctly identified any discrepancies between item scanned versus item purchased.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Sous Chef
Cherokee Casino Will Rogers Downs
Claremore , OK
07.2010 - 09.2014
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Trained kitchen workers on culinary techniques.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Liaised closely with kitchen and front-of-house personnel.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Education
High School Diploma -
Sequoyah High School
Claremore, OK05-2010
Some College (No Degree) - Graphic and Digital Design
Rogers State University
Claremore, OKSkills
- Technical Support
- Work Documentation
- Customer Service
- Project Oversight
- Quality Assurance
- Time tracking
- Professional and Courteous
- Valid Driver's License
- Punctual and Reliable
- Problem and Issue Resolution
References
References available upon request.
Timeline
Service Technician
Zoellner Exterminating
06.2024 - Current
Level 3 Welder
FreightCar America
08.2016 - 10.2019
Cashier Helper
Walkers Hardware & Lumber
05.2016 - 08.2016
Sous Chef
Cherokee Casino Will Rogers Downs
07.2010 - 09.2014
High School Diploma -
Sequoyah High School
Some College (No Degree) - Graphic and Digital Design
Rogers State University
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