Allen Monaco
Kissimmee,FL
Summary
Motivated Computer and Information Sciences student with hands-on experience in Governance, Risk, and Compliance (GRC) frameworks including NIST, ISO 27001, and SOC 2. Background in retail customer service and team operations highlights strong problem-solving and communication skills, ensuring collaborative success in diverse environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Pool Staff
Castle Group
05.2025 - Current
- Ensured safety for residents and guests through vigilant monitoring and proactive measures.
- Enforced community safety policies and pool regulations.
- Monitored pool activity to ensure compliance with safety standards.
- Conducted routine inspections of the pool deck and surrounding facilities.
- Resolved customer concerns professionally and courteously.
- Assisted residents and guests with questions and facility information.
- Communicated maintenance and safety concerns to management to facilitate timely resolutions.
- Collaborated with team members to uphold cleanliness and create a welcoming atmosphere.
Seasonal Sales Associate
Kirkland's
11.2025 - 01.2026
- Engaged customers to drive sales, contributing to achievement of seasonal sales targets.
- Provided exceptional customer service during the holiday season.
- Assisted customers in locating products and making purchasing decisions.
- Operated point-of-sale system, processing transactions accurately to enhance customer experience.
- Restocked merchandise and maintained an organized sales floor.
- Executed visual merchandising and arranged seasonal displays to attract customer interest.
- Handled customer questions, returns, and exchanges professionally.
- Worked collaboratively in a fast-paced retail environment.
GRC Intern
The ASCEND Collective
04.2025 - 07.2025
- Conducted vendor and third-party risk reviews to ensure compliance with security standards.
- Reviewed security policies and identified compliance gaps, contributing to enhanced regulatory adherence.
- Assisted with compliance assessments using SOC 2, ISO 27001, and NIST frameworks.
- Participated in risk assessment meetings and documented findings.
- Collaborated with team members on security and governance initiatives, fostering a cohesive compliance strategy.
- Organized compliance documentation and security evidence.
- Maintained organized compliance records and audit documentation.
- Acquired hands-on experience to governance, risk, and compliance processes.
Front Desk Receptionist
VIPcare
Ocala, FL
08.2024 - 03.2025
- Welcomed patients and visitors, fostering a positive first impression and enhancing overall experience.
- Greeted clients and visitors while providing a welcoming front-desk experience.
- Answered and directed incoming phone calls efficiently.
- Scheduled appointments and confirmed patient visits.
- Scheduled appointments, managed calendars, and maintained organized records.
- Updated patient information and maintained accurate records.
- Executed administrative tasks including filing, data entry, and email responses, ensuring efficient front desk operations.
- Assisted with filing, scanning, and front desk organization.
- Worked with medical staff to ensure smooth daily operations.
Education
Associate of Applied Science (A.A.S.) - Computer and Information Sciences & Support Services
Valencia College
Kissimmee05-2027
High School Diploma -
New Dimensions High School
05-2025
Skills
- Governance, Risk & Compliance (GRC)
- NIST
- ISO 27001
- SOC 2
- Third-Party Risk Management
- Microsoft Office
- Microsoft Excell
- Problem Solving
- Customer Service
- Communication
- Python
- Java
Certification
- CompTIA Security+, In Progress
- Adobe Certified Professional
- Adobe Photoshop
- CPR & AED Certified
Accomplishments
- Valencia College: President's List
Timeline
Seasonal Sales Associate
Kirkland's
11.2025 - 01.2026
Pool Staff
Castle Group
05.2025 - Current
GRC Intern
The ASCEND Collective
04.2025 - 07.2025
Front Desk Receptionist
VIPcare
08.2024 - 03.2025
Associate of Applied Science (A.A.S.) - Computer and Information Sciences & Support Services
Valencia College
High School Diploma -
New Dimensions High School