Allesandra Jones
Yorkville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Invo Healthcare/AHSS
10.2021 - Current
- ABA Techniques, Constructive Feedback, Behavioral Observation, Autism and Spectrum Disorders, Safety Behaviors, Behavioral Analytics, Positive Interactions, Positive Reinforcement Methods, Encouragement and Motivation, Complex Problem-Solving, Client Home Visits, Data Analysis
Member Service Agent
10.2021 - 08.2022
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Analyzed and collected customer information to prepare product or service reports
- Referred unresolved customer grievances to designated departments for further investigation
- Read from scripts to promote uniformity and consistency in communications
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Obtained and examined relevant information to assess validity of complaints and possible causes
- Recommended improvements in products, services or billing methods to prevent future problems
- Processed customer adjustments to maintain financial accounts
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Made appropriate account corrections to resolve customer problems
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems.
Sales Associate
Walmart
08.2019 - 10.2021
- Followed checklist to complete retail store opening and closing activities
- Promoted visual presentation standards by keeping store replenished
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Used product knowledge for handling objections
- Performed cleaning tasks, keeping store neat and organized
- Cross-trained with other store departments and areas, supporting overall retail operations.
Education
Psychology - Associate of Arts
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Yorkville High School
Yorkville, IL05.2020
Skills
- Customer Data Confidentiality
- Product Knowledge
- Member Databases
- Responding to Difficult Customers
- Customer Experience
- Customer Inquiries
- Customer Account Management
- Understanding Customer Needs
- Customer Satisfaction
- Service Recommendations
- Upselling Products and Services
- Calm and Professional Under Pressure
- Information Updates
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Customer Needs Assessment
- Sales Trends
- Product Recommendations
- Time Management
- Policy and Procedure Adherence
- Stockroom Upkeep
- Store Opening and Closing
- Membership Sales
- Stocking and Receiving
- Checking Inventories
- Personal Shopping
- Recognition of Security Risks
- Answering Customer Questions
- Promotional Sales Events
- Clinical Documentation
- Care Plan Development
- Critical Thinking
- Active Listening
- Coordinating Care
- Behavior Observation
- Rapport Building
- Encouragement and Motivation
- Behavioral Health
- Behavioral Support
- Social Services
- HIPAA Requirements
- Account Updating
- Data Collection
- Call Management
- Information Security
- Complaint Resolution
- Appointment Scheduling
- Consultative Sales
- Scheduling
- Data Entry
- Retail Materials Management
- Customer Service
- Customer Relations
- Stock Management
- Account Management
- Problem-Solving Abilities
- Computer Proficiency
- Microsoft Excel
- Issue Resolution
- Troubleshooting
- Research
- Data Management
- Financial Reporting
- Goal Setting
- Customer Service Management
- Program Development
- Decision-Making
- Multitasking and Organization
- Motivational Leadership
- Workflow Optimization
- Account Reconciliation
Certification
- RBT - Registered Behavior Technician
- CPR/AED
Timeline
Registered Behavioral Technician
Invo Healthcare/AHSS
10.2021 - Current
Member Service Agent
10.2021 - 08.2022
Sales Associate
Walmart
08.2019 - 10.2021
Psychology - Associate of Arts
Waubonsee Community College
High School Diploma -
Yorkville High School