ALLESIA PAGE
Ypsilanti
Summary
Dynamic professional with a proven track record of adaptability and attention to detail within the healthcare and insurance industry. Demonstrated proficiency in navigating complex health care and insurance systems, ensuring accuracy and efficiency in administrative processes. Seamless adapting to evolving industry trends and regulatory changes while maintaining meticulous attention to detail.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Patient Service Associate
Michigan Medicine
Saline
11.2023 - Current
- Scheduled patient appointments and managed daily office calendar.
- Coordinated patient check-in and check-out processes efficiently.
- Answered patient inquiries and provided information on services offered.
SMG- SCHEDULING ASSISTANT
University of Michigan-Sparrow
Lansing
12.2023 - 11.2024
- Coordinate patient procedures by scheduling resources efficiently and collaborating with physicians, cardiology staff, and equipment availability.
- Obtain and verify patient information accurately, entering data into the EPIC/Radiant scheduling system.
- Act as a liaison for Centralized Scheduling, facilitating communication between departments and personnel involved in patient procedures.
- Process patient orders via EPIC, provide excellent customer service by answering calls, handle confidential patient information, perform administrative tasks, and maintain accurate patient medical records.
- Monitor scheduling accuracy, implement improvement measures, and share patient testing instructions with nursing staff.
PATIENT SERVICE ASSOCIATE
University of Michigan Health System
Ann Arbor
04.2023 - 12.2023
- Develop Lean competencies and actively participate in Lean work processes, team huddles and continuous process improvements
- Partner with Triage team on Pre-Op, Post-Op, and OR floor to greet arriving patients, families and visitors
- Create electronic health record encounter for new patients presenting to Adult and Children's Emergency Service
- Enroll patient for text message updates as well as provide exceptional, patient and family centered customer service.
BILLING REPRESENTATIVE
Auto-Owners Insurance
Lansing
11.2019 - 03.2023
- Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses
- Research and resolve inquiries and communicate the results by telephone or written correspondence to the insured, agents or other departments
- Make computer inquiries and entries relating to customers billing accounts
- Update and maintain records according to established guidelines.
CUSTOMER SERVICE REPRESENTATIVE
AVFlight
Lansing
09.2019 - 01.2020
- Answered inbound calls as well as face-to-face interactions with private clients to assist customers with various needs and questions
- Tracked customer records and accounts within computerized accounting systems
- Reviewed daily invoices.
LEAD BARISTA
Premier Food Service
Mason
12.2016 - 08.2019
- Learned about brewing methods, beverage blends, food preparation techniques to improve customer service and product quality
- Greeted and interacted with new and regular customers
- Coordinated food and drink preparation and serving while maintaining cafe product quality levels
- Trained and oriented new employees to cafe policies, procedures and standards, verifying acclimation to normal and peak demands.
ASSISTANT MANAGER
King of the Grill
Lansing
01.2012 - 05.2016
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Exemplified organizational standards and principles as hands-on leader
- Took initiative in handling problems and used independent judgment to take immediate corrective actions
- Greeted customers and took food and beverage orders.
Education
General Studies -
Lansing Community College
Lansing, MISkills
- Billing cycle management
- Customer engagement
- Invoice processing
- Paperwork and documentation
- Maintain records
- Data entry
- Conflict resolution
- Regulatory compliance
- Healthcare system navigation
- Scheduling Systems
Certification
- Loma 281- Meeting Customer Needs with Insurance and Annuities
- Loma 291- Improving the Bottom Line: Insurance Company Operations. Operations, functions, and product development basics
- RMI 315- Underwriting - Risk Management and Insurance
Timeline
SMG- SCHEDULING ASSISTANT
University of Michigan-Sparrow
12.2023 - 11.2024
Patient Service Associate
Michigan Medicine
11.2023 - Current
PATIENT SERVICE ASSOCIATE
University of Michigan Health System
04.2023 - 12.2023
BILLING REPRESENTATIVE
Auto-Owners Insurance
11.2019 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
AVFlight
09.2019 - 01.2020
LEAD BARISTA
Premier Food Service
12.2016 - 08.2019
ASSISTANT MANAGER
King of the Grill
01.2012 - 05.2016
General Studies -
Lansing Community College