Melissa Jones
Bryant,AR
Summary
Experienced professional with a proven track record in sales and technical expertise seeking an opportunity to join an organization that promotes strong analytical business practices and high-end customer service skills. Skilled in identifying market trends and implementing strategies to drive sales and maximize revenue growth. Effective communicator able to convey complex concepts to both technical and non-technical stakeholders. Committed to delivering exceptional customer experiences and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Billing Associate
Living Hope
04.2023 - Current
- Verify insurance eligibility for patients, ensuring accurate and up -to -date information
- Address customer questions and concerns related to billing through exceptional customer service
- Communicate effectively with insurance companies to facilitate smooth claims processing and ensure the best outcomes for all parties involved
- Proactively follow up on unpaid insurance claims, identifying and resolving any issues or discrepancies
- Maintain meticulous records of billing and insurance -related activities
Inside Sales
CoorsTek
10.2022 - 03.2023
- Built and maintained strong customer relationships through effective communication and problem -solving
- Developed a deep understanding of customers' needs, preferences, and challenges
- Demonstrated extensive knowledge of business and gas and oil products, providing expert advice and recommendations to customers
- Fostered interdepartmental relationships, collaborating with various teams to ensure smooth operations and customer satisfaction
Customer Service
Northside Power and Electric
10.2018 - 10.2022
- Provided exceptional customer service by building strong relationships with clients
- Handled billing tasks, ensuring accuracy and timely processing
- Generated repair quotes for customers, effectively communicating pricing and options
- Dispatched and scheduled repairs and maintenance tasks, coordinating with technicians and customers
- Managed parts inventory and ordered necessary components for repairs
Planner
Windstream Communications
03.2016 - 06.2017
- Company Overview: contractor
- Managed field techs daily tasks to ensure service commitments are met
- Monitored tech routes and determined optimal use of time and productivity
- Built close relationships with techs and managers to maintain and improve dispatch performances
- Handled customer escalations
- Contractor
Paraprofessional
Ozark Mountain School District
08.2012 - 03.2016
- Virtual classroom facilitator for multiple courses
- Performing clerical tasks such as maintaining student attendance records, filing student information and progress reports, making appointments, drafting school letters, creating newsletters and articles, etc
- Helping the teachers in counseling parents on the requirements and development of their children
- Preparing the class before the commencement of lectures - patterning, exemplifying, and implementing standardized social and classroom conduct; preparing presentations and projects; exhibiting visual displays and demonstrations; documenting and retrieving system data
- Ensuring proper care and upkeep of educational materials, equipment, and supplies
Homemaker
05.2009 - 08.2012
- Managed schedules and logistics for family of five; balanced priorities to create and implement budget; motivated, coached and counseled children; taught and modeled ethics; worked with teachers to closely monitor academic performance; planned, organized and supervised extracurricular school activities; purchased clothing, food and supplies with strong budget constraints; prepared and served multitude of nutritious meals for five and more on occasion; coordinated medical care for all family members; established clear requirements and disciplined children when necessary; drove children to schools, team sports, music lessons and more; negotiated with suppliers; paid invoices; reconciled accounts; arranged for home and vehicle maintenance and repairs; maintained clean home and clothes for family; planned and created dinners to entertain mate's employers, colleagues, clients and prospects; provided hugs and kisses daily
Business Solutions Specialist
Alltel/Verizon Wireless
03.2005 - 05.2009
- Company Overview: northern Arkansas territory
- Promoted application based solutions, daily prospecting to maintain a robust sales pipeline and sustain balanced sales productivity, wrote proposals, presented proposals to customers, met monthly sales quotas, attended required training, provided consultative customer service and completed necessary business processes to ensure accurate service activation and billing
- Northern Arkansas territory
Key Account Rep
Alltel
10.2003 - 03.2005
- Provided personal, one point of contact, high end service to business customers
- Trained end -users and customers for working knowledge of new products and services
- Probed for interest (customer business weaknesses) for additional sales opportunities through the business channel
Sales Action Center Rep
Alltel
07.2002 - 10.2003
- Used a strong knowledge of billing, equipment, products and services to meet and exceed sales and retention goals in an in-bound call center environment
- Ensured high levels of customer service by offering alternative solutions and resolving billing/product issues and concerns
Education
Certification -
International Pipeline Academy
01.2015
Certification -
AR Parapro Assessment
01.2012
High School -
Mammoth Spring High School
Mammoth Spring, AR01.1997
Skills
- Collections experience
- Deadline-oriented
- Data entry proficiency
- Accounts receivable management
- Billing systems and software
- Research and due diligence
- Payment posting
- Record preparation
- Monthly billing management
- Billing cycle management
- Billing dispute resolution
- Medical billing and collections
- Business operations support
- Documentation skills
References
Available upon request
Timeline
Billing Associate
Living Hope
04.2023 - Current
Inside Sales
CoorsTek
10.2022 - 03.2023
Customer Service
Northside Power and Electric
10.2018 - 10.2022
Planner
Windstream Communications
03.2016 - 06.2017
Paraprofessional
Ozark Mountain School District
08.2012 - 03.2016
Homemaker
05.2009 - 08.2012
Business Solutions Specialist
Alltel/Verizon Wireless
03.2005 - 05.2009
Key Account Rep
Alltel
10.2003 - 03.2005
Sales Action Center Rep
Alltel
07.2002 - 10.2003
Certification -
International Pipeline Academy
Certification -
AR Parapro Assessment
High School -
Mammoth Spring High School
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