Mary Fitzgerald
Tinton Falls ,NJ
Summary
Driven Billing Associate with a proven track record at Veritext Court Reporting, showcasing expertise in data entry and a strong commitment to professionalism and ethics. Excelled in enhancing billing accuracy and client satisfaction, significantly reducing processing times. Demonstrated leadership in system migrations and the development of customized billing solutions, ensuring seamless operational improvements.
Overview
25
25
years of professional experience
Work History
Billing Associate
Veritext Court Reporting
06.1999 - 05.2024
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Verified daily coupon extraction process to enable correct execution of process.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Enhanced team communication by maintaining open lines of dialogue between billing associates, account managers, and other stakeholders involved in the financial management process.
- Elevated team performance through active participation in training sessions and staying current on industry developments related to billing practices or technologies used within the organization.
- Improved billing accuracy by thoroughly reviewing invoices and cross-referencing data with client accounts.
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Reduced processing time by implementing batch invoicing procedures for recurring charges or high-volume clients.
- Aided in the development of customized billing solutions by providing valuable input based on firsthand experience with client-specific requirements or unique circumstances encountered during daily operations.
- Maintained updated records of customer account information to ensure accurate and timely billing processes.
- Played a key role in system migrations or upgrades, ensuring seamless transitions from old platforms to new solutions with minimal disruptions to billing processes.
- Refined departmental procedures to promote consistency across team members while adhering to best practices in billing operations management.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed and maintained billing procedures to make timely payments.
- Generated monthly billing and posting reports for management review.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
High School Diploma - General
Vailsburg High School
Newark, NJ06.1976
Skills
- Professionalism and Ethics
- Collections experience
- Deadline-oriented
- Data entry proficiency
Timeline
Billing Associate
Veritext Court Reporting
06.1999 - 05.2024
High School Diploma - General
Vailsburg High School
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