Lisa Cowen
Beebe,AR
Summary
Dynamic and detail-oriented professional with extensive experience at ARcare, excelling in billing accuracy and patient relationship management. Proven ability to resolve discrepancies and enhance collections through effective communication and teamwork. Skilled in data entry and HIPAA compliance, ensuring high standards of professionalism and efficiency in healthcare billing processes.
Overview
16
16
years of professional experience
Work History
Billing Associate
ARcare
Augusta, AR
01.2024 - Current
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Assisted in maintaining accurate billing records using electronic health record systems.
- Collaborated with healthcare providers to ensure timely submission of claims.
- Monitored accounts receivable to identify overdue payments and follow up accordingly.
Line Operator
Land O Frost
Searcy, AR
04.2017 - 01.2024
- Operated production machinery to ensure efficient processing of meat products.
- Monitored product quality and adhered to safety standards throughout production cycles.
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
- Maintained cleanliness and organization of work area to support operational efficiency.
Certified Nursing Assistant
Beebe Retirement Center
Beebe, AR
02.2017 - 04.2017
- Assisted patients with daily living activities, ensuring comfort and well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas, enhancing safety standards.
- Documented patient progress accurately in electronic health records system.
- Collaborated with healthcare team to implement individualized care plans effectively.
- Supported mobility by assisting patients during transfers or ambulation exercises.
- Trained new staff on best practices for patient care and facility protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Pharmacy Technician
Walmart
Jacksonville Ar
04.2010 - 03.2017
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing medication and maintaining inventory levels.
- Managed point-of-sale transactions while ensuring compliance with company policies.
- Maintained clean and organized workspaces to uphold safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow and reduce wait times.
- Monitored medication expiration dates, facilitating timely stock rotation and disposal.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Education
Vocational - Medical Assistant
Eastern College of Health Vocations
Little Rock AR 02-2008
Skills
- Professionalism and ethics
- Collections experience
- Deadline oriented
- Data entry proficiency
- Accuracy and precision
- Payment processing
- Attention to detail
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Relationship building
- Insurance verification
Timeline
Billing Associate
ARcare
01.2024 - Current
Line Operator
Land O Frost
04.2017 - 01.2024
Certified Nursing Assistant
Beebe Retirement Center
02.2017 - 04.2017
Pharmacy Technician
Walmart
04.2010 - 03.2017
Vocational - Medical Assistant
Eastern College of Health Vocations