Alley Chutskoff
Kitty Hawk,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
REVENUE CYCLE MANAGEMENT ANALYST
Unlimited Systems
09.2019 - Current
- Demonstrate excellent customer service by regularly touching base with clients through phone calls, email, and the case portal
- Examine and test new software to provide constructive criticism to developers on how to better improve new software at the company
- Consistently manage and prioritize a large volume of cases for numerous clients across the United States
- Train and lead meetings with clients to review Unlimited System's software
- Analyze and troubleshoot submitted cases by clients for Unlimited's software
- Adapt quickly to a fast workplace environment and learn the software to assist clients in the healthcare software industry
- Supervise, train and mentor junior team members
- Develop and maintain client relationships
- Collaborate on projects and presentations with other team members.
CAMPER SALES AND MARKETING INTERN
ProCamps
01.2019 - 05.2019
- Helped market camps for pro athletes such as Anthony Rizzo, A.J Green, Dak Prescott, and Alex Morgan
- Researched and recorded various youth organizations and organized the data in excel spread sheets
- Contacted youth organizations to increases sales and business for ProCamps by reaching out with calls and emails
- Demonstrated customer service to ProCamps customers by taking calls and providing helpful assistance
- Sought and provided information to help companies determine position in marketplace
- Measured effectiveness of marketing, advertising and communications programs and strategies
- Responded quickly to meet customer needs and resolve problems
- Experienced with social media and communications platforms.
MATH TUTOR
Mount St. Joseph University
11.2015 - 05.2019
- Provided private instruction to individual and small groups of students for improved academic performance in mathematics courses such as statistics, calculus, algebra, math for business etc
- Explained different methodologies and approaches to solve challenging math problems
- Assisted the Mathematics professors by regularly helping and co-teaching class
- Scheduled tutoring appointments with students and parents
- Collaborated with parents and teachers to determine student needs and develop tutoring plans
- Taught and provided students study skills, note-taking skills and test-taking strategies.
EXPERIENCED DONOR RELATIONS INTERN
St. Joseph Home
06.2018 - 08.2018
- Developed innovative strategies to better donor relations to the St
- Joseph Home
- Analyzed and recorded various donor profiles which required organization and attention to detail
- Designed multiple templates to present to the advancement team to relay visualizations of the donor research process
- Planned fundraising and marketing events to promote the St
- Joseph community
- Completed administrative and clerical tasks in support of marketing team
- Arranged promotional presentations, marketing materials and educational content
- Assisted with drafting marketing proposals and launching campaigns
- Prepared reports of findings, illustrating data graphically and translating complex findings into written text.
ENVIRONMENTAL FIELD TECHNICIAN
Civil Engineering Consultants, CEC
05.2015 - 08.2015
- Conducted mist-netting studies for the collection of bats at various locations in the US
- Utilized technological skills to identify the species and record information and data of the captured bats
- Completed calculations to determine bat populations in the areas sampled
- Assisted project managers with various types of heavy equipment and field collections
- Attended numerous safety procedure meetings with engineers on the project
- Set up equipment and stations to monitor and collect pollutants from sites, such as smoke stacks, manufacturing plants and mechanical equipment
- Inspected workplaces to ensure absence of health and safety hazards, such as high noise levels, radiation and potential lighting hazards.
Education
BACHELOR OF SCIENCE IN MATHEMATICS/FINANCIAL ECONOMICS -
Mount St. Joseph University
05.2019
Skills
- Customer Service
- Highly skilled and capable using MATLAB
- Issue Identification
- Preliminary Conclusions and Recommendations
- Quantitative skills
- Excel proficiency
- Strategic Planning
- System Analysis
- Relaying Complex Information
- Problem Resolution
- Problem-Solving
- Multitasking
- Friendly, Positive Attitude
- Task Prioritization
- Critical Thinking
- Research
- Written Communication
- Troubleshooting
References
References available upon request
Timeline
REVENUE CYCLE MANAGEMENT ANALYST
Unlimited Systems
09.2019 - Current
CAMPER SALES AND MARKETING INTERN
ProCamps
01.2019 - 05.2019
EXPERIENCED DONOR RELATIONS INTERN
St. Joseph Home
06.2018 - 08.2018
MATH TUTOR
Mount St. Joseph University
11.2015 - 05.2019
ENVIRONMENTAL FIELD TECHNICIAN
Civil Engineering Consultants, CEC
05.2015 - 08.2015
BACHELOR OF SCIENCE IN MATHEMATICS/FINANCIAL ECONOMICS -
Mount St. Joseph University
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