Summary
Overview
Work History
Education
Skills
Timeline
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Alley Crotts

Forest City,NC

Summary

Highly skilled and compassionate Veterinary Assistant with 3+ years of experience in providing quality care to a variety of animals. Proficient in assisting with examinations, gathering a history, administering medications, performing laboratory tests, and maintaining medical records. Possess a strong understanding of animal behavior and welfare, along with excellent communication skills to educate pet owners on proper care practices. Dedicated team player with a passion for helping animals and ensuring their well-being in a veterinary setting.

Overview

6
6
years of professional experience

Work History

Veterinary Assistant

Heartland Animal Hospital
12.2023 - Current
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Restrained animals for examination and treatment and observed animals for signs of distress or illness.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Observed animals for signs of distress or illness.
  • Collected and processed samples for laboratory testing and outside laboratory analysis.

Receptionist

Cherryville Animal Hospital
05.2023 - 12.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Entered data from pet records and office visits into computer system.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.

Veterinary Assistant

Foothills Animal Clinic
02.2021 - 05.2023
  • Enhanced patient care by assisting veterinarians with examinations and diagnostic procedures.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs for accurate diagnoses.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Facilitated efficient inventory management through regular stock checks and organizing storage areas.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted with euthanasia procedures in humane and compassionate ways to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted senior staff with blood analyses and physical assessments.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Kept detailed records of animal treatments and medications.
  • Collected and processed samples for laboratory testing.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on post-surgical care and nutrition.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Performed testing and laser treatments.

Kennel Assistant

Foothills Animal Clinic
07.2020 - 02.2021
  • Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets' stay at the kennel.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
  • Maintained detailed records of each animal's care, including feeding schedules, exercise routines, appearance, behavior, and any special requirements.
  • Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
  • Provided compassionate care for sick or injured animals while they recovered under veterinary supervision at the facility.
  • Educated clients about kennel services, policies, and procedures to ensure a smooth experience for both the pet and owner.
  • Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.
  • Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Sandwich Artist

Main Street Market Rutherfordton
07.2019 - 04.2020
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Associate of Veterinary Technology -

Penn Foster College
Scottsdale, AZ
2027

Associate of Arts -

Isothermal Community College
Spindale, NC
06.2020

Business Administration Certificate -

Isothermal Community College
Spindale, NC
05.2019

Skills

  • Animal Safety and Patient restraint
  • Patient bathing
  • Lab operations and Sample Collection
  • Client Education and Communication
  • Diagnostic Imaging and Testing
  • Appointment Scheduling and Reception duties
  • Vaccine and Medication administration
  • Veterinary Terminology
  • Proficient in AviMark
  • Euthanasia Assistance
  • Medical record-keeping

Timeline

Veterinary Assistant

Heartland Animal Hospital
12.2023 - Current

Receptionist

Cherryville Animal Hospital
05.2023 - 12.2023

Veterinary Assistant

Foothills Animal Clinic
02.2021 - 05.2023

Kennel Assistant

Foothills Animal Clinic
07.2020 - 02.2021

Sandwich Artist

Main Street Market Rutherfordton
07.2019 - 04.2020

Associate of Veterinary Technology -

Penn Foster College

Associate of Arts -

Isothermal Community College

Business Administration Certificate -

Isothermal Community College

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