ALLEYA WILLIAMS
Piedmont Airlines Inc.
Brandywine,MD
1
Certification
8
years of professional experience
Dedicated Aeronautics major and Certified Private Pilot/Airline Dispatcher with strong skills in flight planning, weather interpretation, and operational decision-making. Experienced in regulatory compliance, flight monitoring, and communicating effectively within Operational Control Center (OCC) parameters. Highly organized, safety-focused, and trained in professional dispatcher procedures. Seeking to contribute dispatcher expertise to Delaware State University's Aviation Program.
Work History
Aircraft Dispatcher
8 Months- Coordinates with the Pilot in Command to review and issue dispatch releases in compliance with FAA Part 121 regulations and company procedures.
- Prepares flight plans, optimizing routes, altitudes, fuel, weight, and balance while accounting for aircraft performance limits and ATC conditions.
- Analyzes weather reports, forecasts, turbulence, and NOTAMs to identify hazards and support safe flight decisions.
- Coordinates route changes, delays, diversions, redispatches, and cancellations with flight crews, ATC, and relevant operations teams.
- Monitor flights from departure through arrival using flight-tracking and weather tools; provide crews with timely updates by phone or ACARS.
- Managed emergencies and operational disruptions, communicated safety-critical information, and escalated concerns.
- Maintains accurate flight plans, release amendments, delay and cancellation records, and operational logs.
Peer Counselor
2 Months- Followed detailed multi-step processes and maintained accurate documentation—skills essential for dispatcher flight logs and operational paperwork.
- Collaborated with students, staff, and faculty to address scheduling conflicts and academic inquiries, ensuring effective communication and prompt decision-making.
- Demonstrated strong organizational skills by managing financial records with accuracy.
General Support Representative
9 Months- Followed strict Federal/State and HIPAA regulatory procedures while resolving identity verification issues.
- Documented technical case data with accuracy and consistency—skills transferable to dispatcher data entry and record-keeping.
- Collaborated with 3 cross-functional teams to address and resolve operational discrepancies in flight scheduling.
Remote Customer Service Representative
1 Year- Managed high-pressure situations while maintaining accuracy and composure, similar to dispatcher operations.
- Accurately documented sensitive account information for over 500 clients, ensuring data integrity and compliance with privacy regulations.
- Managed multiple tasks, including responding to customer inquiries and processing transactions, while adhering to standardized procedures.
Café Ambassador
1 Year 2 Months- Founded the Washington, DC Café Shadow Program, connecting over 100 participants with networking and job opportunities across all departments of Capital One.
- Coordinated schedules, events, and logistics requiring strong time-management and communication.
- Maintained detailed records and provided structured support for multiple teams.
- Worked in dynamic environments, adapting quickly to changing workflows.
Education
Bachelor of Science - Aeronautics
- Awards: Dean's List 2022, 2024, 2025
- Relevant courses: Airline Operations Minor, Air Traffic Control, Crew Resource Management, Human Factors
- GPA: 3.73/4.0
Completed aviation coursework (credits transferred to ERAU)
Skills
Flight Planning & Routing
Weather Analysis & Forecast Interpretation
Fuel Planning & Weight/Balance Fundamentals
Flight Release & Pre-Departure Documentation
FAA Regulations & Compliance (Part 91/121/135)
Risk Assessment & Decision Support
Time-Critical Problem Solving
Aviation Safety & Emergency Procedures
Microsoft Office & Dispatch Systems
Crew Resource Management (CRM)
Dispatch Resource Management (DRM)
Team Collaboration & Leadership
Conflict Resolution & De-escalation
Customer Service & Service Recovery
Organization & Prioritization
Aviation regulations compliance
WSI Fusion Software
ForeFlight Software
CAE Software
Jeppesen FDP Software
Academic Accomplishments
- Dean’s List: 2022, 2024, 2025
Certification
- Certified Airline Dispatcher — Embry-Riddle Aeronautical University
- Private Pilot Certificate with Instrument Rating (PPASEL, IR) — FAA
Timeline
Aircraft Dispatcher
Piedmont Airlines Inc.
03.2026 - CurrentRead More
Peer Counselor
Embry-Riddle Aeronautical University (ERAU)
06.2025 - 08.2025Read More
General Support Representative
ID.me
08.2021 - 05.2022Read More
Remote Customer Service Representative
Teletech
07.2020 - 07.2021Read More
Café Ambassador
Capital One
10.2018 - 12.2019Read More
Embry-Riddle Aeronautical University (ERAU)
Bachelor of Science from Aeronautics
Read More
Middle Georgia State University (MGA)
Read More