Alli Brown

• Streamline processes to enhance customer experience, improve efficiency, and reduce costs through root cause analysis and Lean Six Sigma methodology.
• Coordinate and lead cross-functional teams across 4 lines of business to achieve successful execution of strategic initiatives, resulting in $391K expense reduction for 2023.
• Demonstrate adept problem-solving and decision-making skills, prioritizing outcomes that benefit both product success and overall business objectives.
• Established comprehensive project plans and project roadmaps to communicate owners, milestones, deliverables, and timelines.

• Managed internal customers and an external vendor relationship to support 50+ successful implementations and sustainment of 5 quality control applications for Fifth Third Bank's enterprise.
• Skillfully oversaw 30+ projects by maintaining communication with stakeholders and aiding teams in prioritizing and scoping requests for maximum impact on high-priority features.
• Continuously managed project pipelines for 200 quality monitoring processes to align projects and backlog requests with shifting business priorities and capacity.

Participated in a two-year, career accelerated rotational leadership program. The program consisted of four distinct roles focused on people leadership, project management, and business analytics.

Workforce Management & Quality Control - Business Analyst - 6 Months

• Strategically executed projects, created executive communications, and performed data analysis.

Dispute Resolution Call Center - Supervisor - 9 Months

• Managed 12 Intake Representatives and empowered employee growth and goal development in monthly career conversations, resulting in 5 employees receiving promotions.

Shared Services - Project Manager - 3 Months

• Centralized dispute tracking for 15 processes and standardized reporting metrics for more than 20 processes through intuitive dashboards.

Wealth & Asset Management - Business Analyst - 6 Months

• Created 8 comprehensive training programs with specific skill set and measurability features to increase job proficiency, decreasing training time by 50%.

• Supervised 15-20 seasonal staff across 4 event venues.
• Leveraged experience in Game Day Operations and team management to increase staff retention by 40%, resolve production bottlenecks, and maintain product standards.

• Operated 1 of 4 concession stands at Xavier University's Cintas Center.
• Supervised more than 200 individuals over 4 years.
• Averaged $14K in transactions over 2.5-hours, for 80 Xavier University Men's Basketball Home Games.