Alli M. Ross
Eaton Rapids
Summary
Account Manager focused on optimizing client relationships and resolving issues efficiently. Strong ability to identify and capitalize on repeat business opportunities. Established history of revenue enhancement and new client development.
Overview
27
27
years of professional experience
Work History
Owner/Operator
AllyKat Custom Creations
Eaton Rapids
01.2020 - Current
- Managed quality control processes to ensure custom creations met all standards, resulting in high client satisfaction.
- Implemented rigorous testing procedures that significantly reduced errors and improved client satisfaction.
- Developed innovative design concepts in response to market shifts, establishing new industry trends.
- Restored antiques, fireplaces, wood arches, railings, furniture, and frames with expert precision.
90 Day Challenge Promoter/Health Coach
ViSalus
Lansing
08.2011 - Current
- Coach clients to meet health goals, ensuring measurable success and satisfaction.
- Develop wellness programs that foster lasting lifestyle improvements.
- Help clients exceed fitness milestones, adjusting strategies as needed.
- Use data to track progress and refine coaching for optimal health outcomes.
- Built strong base of loyal customers through friendly interactions and professional engagement.
Customer Service Representative
State of Michigan-Department of Treasury
Dimondale
11.2019 - 12.2020
- Streamlined tax collection processes, reducing processing times and enhancing revenue accuracy.
- Collaborated across departments to resolve tax discrepancies and implement new policies.
- Enhanced operational efficiency in tax collection through effective teamwork.
- Resolved client issues using strong communication and problem-solving skills.
- Processed customer requests efficiently with state-specific software and systems.
- Implemented best practices for secure handling of sensitive financial information.
Customer Service Specialist II & Help Desk Manager
Public Consulting Group
Okemos
02.2014 - 12.2018
- Managed Help Desk operations, overseeing all aspects of software updates and user training.
- Trained new employees on Help Desk protocols to ensure high service standards.
- Promoted to customer service representative, managing a book of business exceeding $2 million.
- Delivered monthly in-person statewide SBS Medicaid trainings for client staff across Michigan.
- Implemented software updates, enhancing efficiency and user experience for clients.
- Collaborated with teams to develop software for Individual Education Plans and other services.
- Contributed to significant financial recovery of over $400 million for schools through improved monitoring practices.
Project Manager
Child & Family Services of Michigan
Okemos
10.2012 - 12.2013
- Recipients includes infants, children, teenagers, and adults with disabilities in foster care in Michigan. Almost 5,000 children and youths were provided with 3 gifts each in to open on Christmas morning, the most ever in its 42 years of service.
- This job entails a very wide variety of tasks, organization, attention to detail, and dealings with over 50 social service agencies statewide, donors, volunteers, drivers and individual pilots.
- I develop and create newsletters, participation forms, brochures, organize hundreds of volunteers, all our children’s wish lists, over 30 destination drop offs and also transportation companies.
- Developed newsletters, participation forms, and brochures for outreach and engagement.
- Oversaw budget planning and allocation for various departmental projects.
- Built and established strong partnerships with teams, vendors and volunteers.
CSR and Management
LA Insurance
Lansing
10.2008 - 10.2011
- Worked as office manager in all 6 of the Insurance Offices here in Lansing, Holt and Mason 45+hrs per week.
- I developed and executed innovative corporate policies and procedures.
- Proven track record of increasing revenues, streamlining workflow and creating a team environment to increase productivity.
- Reevaluated staff training and thrive in both independent and collaborative work environments.
Bartender
Mid-Michigan Investment Company
Lansing
10.1998 - 10.2008
- Implemented upselling techniques, boosting average check size and revenue.
- Trained and mentored new staff, enhancing team efficiency and service quality.
- Managed cash and credit transactions to maintain financial integrity.
- Executed opening and closing duties, including restocking supplies.
- Oversaw bar area operations, cocktail design, menu development, and inventory management.
Senior Sales
Allstate Insurance
East Lansing
10.2006 - 02.2008
- Collaborated with cross-functional teams to enhance product knowledge, boosting customer satisfaction.
- Analyzed market trends and competition, offering actionable insights to leadership.
- Developed data-driven sales campaigns, achieving measurable revenue growth.
- Facilitated cooperation between sales and product teams, improving the customer experience.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative/Agent
Panici Agency
Lansing
01.2003 - 01.2004
- Worked as an independent agent for a National Insurance company, selling Supplemental Health Policies.
- Selling & putting together employee Income Protection Plans for local employers.
- Determined member eligibility and verified policy benefits.
- Responded to customer questions and interpreted & explained complex insurance concepts to a very diverse customer base.
Office Manager
Nylander Engineering, Inc.
Lansing
06.1999 - 01.2003
- Managed office operations for 45+ employees, including full payroll duties.
- Executed data entry tasks, ensuring accuracy in accounts payable and receivable.
- Reconciled accounts and processed bank deposits to maintain financial integrity.
- Managed daily office operations and coordinated administrative tasks effectively.
- Oversaw scheduling and appointment management for engineering staff and clients.
- Organized company meetings, including logistics, agendas, and follow-up actions.
- Utilized Microsoft Office, Excel, QuickBooks Pro, and Business Law 3.0 for various projects.
- Demonstrated strong internet literacy and basic web page design skills.
- Maintained attention to detail while completing multiple administrative tasks independently.
Education
State of Michigan Notary -
State of Michigan
MI02-2026
Property & Casualty -
Dearborn Financial /Kaplan University
Accident & Health -
Dearborn Financial/Kaplan University
Computer Programming -
Lansing Community College
Lansing, MIHigh School Diploma -
Holt High School
Holt, MISkills
Property management
Policy implementation
Business development
Communication skills
Team collaboration
Customer service
Presentation skills
Project management
Problem solving
Software proficiency
Office administration
Data entry
Accounts payable and receivable
Leadership abilities
Analytical thinking
Performance management
References
Professional References available upon request.
Timeline
Owner/Operator
AllyKat Custom Creations
01.2020 - Current
Customer Service Representative
State of Michigan-Department of Treasury
11.2019 - 12.2020
Customer Service Specialist II & Help Desk Manager
Public Consulting Group
02.2014 - 12.2018
Project Manager
Child & Family Services of Michigan
10.2012 - 12.2013
90 Day Challenge Promoter/Health Coach
ViSalus
08.2011 - Current
CSR and Management
LA Insurance
10.2008 - 10.2011
Senior Sales
Allstate Insurance
10.2006 - 02.2008
Customer Service Representative/Agent
Panici Agency
01.2003 - 01.2004
Office Manager
Nylander Engineering, Inc.
06.1999 - 01.2003
Bartender
Mid-Michigan Investment Company
10.1998 - 10.2008
State of Michigan Notary -
State of Michigan
Property & Casualty -
Dearborn Financial /Kaplan University
Accident & Health -
Dearborn Financial/Kaplan University
Computer Programming -
Lansing Community College
High School Diploma -
Holt High School