Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Hart

Aurora,CO

Summary

Dynamic Owner/Operator at Flip That House with a proven track record in operations management and exceptional customer service. Successfully streamlined processes, enhancing efficiency and fostering long-term client relationships. Skilled in hiring and property management, I consistently delivered high-quality results while maintaining strict adherence to budgets and timelines.

Overview

20
20
years of professional experience

Work History

Owner/Operator

Flip That House
02.2016 - 01.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Contractor/ Maintenace/Cleaning/Inspections

Pueblo County Housing Authority
07.2005 - 01.2016
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.

Education

Associate of Arts - Business Management/Property Manager

Morgan Community College
Fort Morgan, CO
06-2026

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Tenant relations
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Fair housing mandates
  • Preparing property agreements
  • Grounds maintenance
  • Compliance monitoring
  • Apartment maintenance
  • Leasing operations
  • Debt control

Timeline

Owner/Operator

Flip That House
02.2016 - 01.2025

Contractor/ Maintenace/Cleaning/Inspections

Pueblo County Housing Authority
07.2005 - 01.2016

Associate of Arts - Business Management/Property Manager

Morgan Community College

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Kelly Hart