Allia Kelley
Castle Rock,WA
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
7
7
years of professional experience
Work History
Banker
Fibre Federal Credit Union
Longview, WA
03.2016 - 09.2020
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Barista
Dutch Bros.
Longview, WA
09.2013 - 01.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
R. A. Long
Longview, WA06.2012
Skills
- Customer Service
- Consumer Banking
- Teller Support
- New Account Setup
- Cash Handling
- Check Cashing and Withdrawals
- Product Promotion
- Regulatory Compliance
Additional Information
Certified Nursing Assistant received in 2023
Timeline
Banker
Fibre Federal Credit Union
03.2016 - 09.2020
Barista
Dutch Bros.
09.2013 - 01.2016
High School Diploma -
R. A. Long