Alliah Milton
Brooklyn,NY
Summary
An army veteran with excellent communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Garden OB/GYN
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Customer Service Representative
Tranportation Security Administration
08.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Medical Receptionist
US Army
02.2019 - 02.2021
- Provided essential support to address individual HR needs of employees.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Mortuary Science -
Nassau Community College
Garden City, NYMedical Assitant -
New York Medical Career Training Center
New York, NY04.2024
Skills
- Front Desk Operations
- Referral Verification
- Supply Ordering
- Certified Medical Administrative Specialist
- Data Entry Software
Timeline
Medical Assistant
Garden OB/GYN
04.2024 - Current
Customer Service Representative
Tranportation Security Administration
08.2022 - 08.2023
Medical Receptionist
US Army
02.2019 - 02.2021
Mortuary Science -
Nassau Community College
Medical Assitant -
New York Medical Career Training Center
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