Alliah Paulla Duenas
Oceanside,CA
Summary
Dedicated professional with a strong track record in customer service, time management, and trend tracking. Skilled at troubleshooting problems and developing effective solutions. Exceptional verbal and written communication skills, with a proven ability to cultivate positive relationships and consistently exceed goals. Eager to expand skills and contribute to the success of the company. Known for being hardworking, ethical, and detail-oriented, a reliable candidate ready to take on challenges using problem-solving and task prioritization abilities to help the team thrive. Currently pursuing a Bachelor of Arts Degree in Communication, seeking an opportunity to begin a career and bring value to the organization by quickly closing any knowledge gaps.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Team Member
McDonalds
05.2020 - Current
- Upheld high professional standards to achieve performance targets
- Personalized guest experiences, going extra mile to satisfy customer needs
- Assisted guests to select menu choices, review club cards and participate in add-on sales
- Prioritized and completed time-critical tasks
- Displayed proper image to customers and adhered to company dress code and uniform standards
- Addressed customers with friendly greetings and conversations
- Supported various counter stations based on demand
- Maintained high cleanliness and adhered to health code standards
- Cleaned, swept, and mopped food preparation and FOH areas
- Conducted regular temperature checks on food items to ensure safe serving temperatures were maintained
- Participated in team meetings for ongoing training and updates on operational changes or promotions
- Collaborated with fellow crew members to ensure efficient operations during peak hours
- Maintained sufficient and fresh coffee and tea for customers with regular brewing
- Communicated with kitchen personnel about special requests and shortages
- Trained junior team members in food handling and customer service procedures
- Greeted guests, answered menu questions and delivered excellent customer service
- Used slow periods to stock supplies and prepare ingredients
- Created cold drinks and dessert beverages using machines or hand-blending methods
- Completed food orders with correct relishes and garnishes
- Met health code requirements by staying on top of regular cleaning work and following guidelines
- Minimized errors by carefully documenting orders and discussing needs with cooks
- Trained new crew members on job responsibilities, company policies, and safety procedures
- Assisted with stocking and inventory management as needed
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
Sales Associate
Target
08.2022 - 09.2023
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Assisted customers with sales and service needs
- Rotated stock using clearance markdowns and special sales promotions
- Informed customers of promotions and special offers to increase sales
- Delivered consistent service to develop customer base
- Resolved customer concerns using strong communication and conflict management skills
- Supported team with receiving, pricing, and merchandising
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Built attractive displays and merchandised products
- Processed payments quickly to keep customer flow moving
- Handled issues professionally to company standards
- Stayed informed about industry trends and competitor offerings for better client engagement
- Replenished stock levels on shelves as needed during business hours
- Handled cash register transactions efficiently and accurately
- Maintained clean and organized sales floor for optimal shopping experience
- Built rapport with customers by offering a friendly, welcoming environment in-store
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Actively listened to customer concerns, addressing issues promptly and professionally
- Communicated effectively with supervisors regarding daily tasks and priorities
- Promoted current sales promotions and special offers to increase revenue
- Offered personalized styling advice based on customer preferences
- Met sales quotas by utilizing upselling opportunities
- Recommended merchandise to suit customer budget and preferences
- Confirmed prices and processed payments to complete sales.
Education
High School Diploma -
El Camino High School
Oceanside, CA06.2021
Associate of Arts Degree in Communication -
Mira Costa Community College
Oceanside, CABachelors of Arts Degree in Communication - Communication
Cal State University San Marcos
05.2025
Skills
- Customer Engagement
- Cash Handling
- Attention to Detail
- Hospitality and accommodation
- Interpersonal Skills
- Self-Motivation
- Customer Service
- Decision Making
- Performance Monitoring
- Public Speaking
- Product Promotion
- Task Prioritization
- Goal Setting
- Reliability
- Problem Solving
- Initiative Taking
- Organizational Skills
- Stress Management
- Technical Proficiency
- Telephone Etiquette
- Active Listening
- Resourcefulness
- Adaptability
- Multitasking
- Delegation Skills
- Critical Thinking
- Performance Improvement
- Conflict Resolution
- Emotional Intelligence
- Cross-Functional Collaboration
- Time Management
- Initiative and self-motivation
- Performance management
- Leadership qualities
- Visual Communication
- Analytical thinking
- Resilience and persistence
- Financial management
- Influencing skills2
- Data analysis
- Clear Communication
- Teamwork and Collaboration
- Diversity awareness
- Positive attitude
- Team building
- Creativity and innovation
- Valid Driver's License
- Written communication
Accomplishments
- Resolved product issue through consumer testing.
Certification
Certificate of Achievement in CSU General Education with Highest Honors
Languages
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Sales Associate
Target
08.2022 - 09.2023
Crew Team Member
McDonalds
05.2020 - Current
High School Diploma -
El Camino High School
Associate of Arts Degree in Communication -
Mira Costa Community College
Bachelors of Arts Degree in Communication - Communication
Cal State University San Marcos
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