Lisa Huff
New Troy
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Expert in training and coaching staff to enhance performance, resulting in improved customer retention and optimized labor costs. Skilled in analyzing sales data to drive profitability and foster strong vendor relationships.
Overview
19
19
years of professional experience
Work History
General Manager
Mcdonalds
06.2007 - Current
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Developed and implemented strategies to enhance team performance and productivity.
- Analyzed sales data to identify trends, optimize inventory management, and improve profitability.
Education
Bachelor of Science - Organizational Communication
Western Michigan University
Kalamazoo, MI06.2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Relationship building
- Staff training/development
- Employee scheduling
- Administrative skills
- Motivation
- Customer retention
- Labor cost controls
- Vendor relationships
Timeline
General Manager
Mcdonalds
06.2007 - Current
Bachelor of Science - Organizational Communication
Western Michigan University