Alliana Chester
Roosevelt
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts easily to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Amazon DSP
06.2024 - 08.2024
- Delivered packages and goods to customers in a timely and efficient manner
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Resolved delivery issues or discrepancies to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning
Guest Experience Ambassador
Kraken Kourts and Skates
08.2023 - 05.2024
- Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Package Handler
FedEx Ground
07.2021 - 12.2021
- Efficiently loaded and unloaded trucks, ensuring accurate inventory counts
- Used scanning devices or manual methods to track inventory movement
- Adhered to all safety protocols when handling hazardous materials or operating machinery
Cashier
Energy Fuel
06.2021 - 12.2021
- Processed customer transactions accurately and efficiently
- Managed high-volume checkout lanes during peak hours
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies
Women's Basketball Manager
Howard University
10.2022 - 02.2024
- Supported the team with practice setup/breakdown, game-day operations, and laundry
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Fostered a positive team culture with open communication, constructive feedback, and strong leadership skills.
Education
Bachelor of Science - Sports Medicine, Psychology
Howard University
Washington, DC12.2024
Skills
- Communication
- Problem-Solving
- Adaptability
- Critical Thinking
- Load & Unload
- Heavy Lifting
- Warehouse Experience
- IOS (5 years)
- Driving
- Customer service
- Positive attitude
- Teamwork and collaboration
Certification
Driver's License
Awards
MVP,2019, High Honors,2019
LANGUAGES
English
Timeline
Amazon Delivery Driver
Amazon DSP
06.2024 - 08.2024
Guest Experience Ambassador
Kraken Kourts and Skates
08.2023 - 05.2024
Women's Basketball Manager
Howard University
10.2022 - 02.2024
Package Handler
FedEx Ground
07.2021 - 12.2021
Cashier
Energy Fuel
06.2021 - 12.2021
Bachelor of Science - Sports Medicine, Psychology
Howard University
Similar Profiles
Diego J Guerrero-LopezDiego J Guerrero-Lopez
Driver at Amazon DSPDriver at Amazon DSP
Daymeon Standifer Jr.Daymeon Standifer Jr.
Delivery Driver at Amazon DSPDelivery Driver at Amazon DSP
Otesha CollinsOtesha Collins
Delivery Driver at Amazon DSPDelivery Driver at Amazon DSP
Jaiden ClementsJaiden Clements
Delivery Service Driver at Amazon DSPDelivery Service Driver at Amazon DSP
Chestina MitchellChestina Mitchell
Cna at Meadowbrook Care CenterCna at Meadowbrook Care Center