Alliana Lytle
Fenton
Summary
Dynamic Customer Support Manager with proven skills in team leadership, customer relations, and training development. Committed to enhancing service quality and boosting team performance for optimal customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Support Manager
Michaels Arts and Crafts
Brighton, MI
06.2024 - Current
- Led customer support team to enhance service quality and response times.
- Developed and implemented training programs for new support staff.
- Analyzed customer feedback to identify trends and recommend improvements.
- Mentored team members on best practices in customer engagement and conflict resolution.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Conducted regular performance reviews for team members, offering constructive feedback on areas requiring improvement and recognizing outstanding achievements.
- Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
- Assisted in unloading of merchandise from the truck and stocked.
Grocery Bagger
Krogers Grocery Store
Howell, MI
05.2023 - 05.2024
- Bagged groceries efficiently to enhance customer satisfaction and improve checkout flow.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Collaborated with team members to maintain cleanliness and organization in the bagging area.
- Trained new staff on proper bagging techniques and store policies for optimal performance.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Clean the recycle area replaced full bens, swept and mopped.
Online Order Filler
Walmart
Howell, MI
01.2023 - 05.2023
- Filled customer orders accurately and efficiently in fast-paced environment.
- Maintained organization of inventory to ensure quick retrieval of products.
- Collaborated with team members to enhance workflow efficiency.
- Followed safety protocols to minimize workplace hazards and incidents.
- Conducted quality checks on products prior to order fulfillment.
- Adapted quickly to changing tasks and priorities throughout shifts.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
Education
No Degree -
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Hartland
Hartland, MI05-2024
Skills
- Empathy and patience
- Client relationship building
- Customer relations
- Training and mentoring
- Team building
- Escalation handling
- Training and coaching
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
Timeline
Customer Support Manager
Michaels Arts and Crafts
06.2024 - Current
Grocery Bagger
Krogers Grocery Store
05.2023 - 05.2024
Online Order Filler
Walmart
01.2023 - 05.2023
No Degree -
Washtenaw Community College
High School Diploma -
Hartland