- Crafting and DIY Projects
- Drawing and Painting
- Dance
- Roller Skating
Alliannah Cuevas
Manteca,CA
Summary
Dedicated supervisor recognized for adaptability and attention to detail in fast-paced environments. Strong background in managing entertainment teams and delivering high-quality experiences, ready to contribute to enhanced operational efficiency and guest engagement.
Overview
12
12
years of professional experience
Work History
Entertainment Supervisor
Great Wolf Lodge Resort
Manteca, CA
05.2022 - Current
- Coordinated scheduling and training for entertainment staff to optimize performance.
- Developed engaging programming that enhanced guest participation and satisfaction.
- Supervised daily entertainment operations to ensure quality guest experiences.
- Evaluated guest feedback to refine entertainment offerings and improve service delivery.
- Led team meetings focused on performance improvement and strategic planning initiatives.
- Elevated guest satisfaction by consistently delivering exceptional entertainment experiences.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Trained new performers on character portrayal and audience engagement techniques.
- Upheld brand reputation through consistent professionalism and adherence to company guidelines during all mascot encounters.
- Practiced improvisation techniques to adapt to unexpected situations while remaining in character.
- Adhered to strict costume maintenance protocols, preserving the longevity and cleanliness of mascot suits for professional appearances.
- Maximized audience satisfaction with memorable photo opportunities at meet-and-greet sessions after events or performances.
Supervisor
Ghirardelli
Lathrop, CA
06.2021 - 04.2022
- Supervised daily operations to ensure compliance with quality standards and safety protocols.
- Trained and mentored new staff to enhance team performance and operational efficiency.
- Handled customer service inquiries, resolved issues, and processed refunds as needed.
- Monitored inventory levels and coordinated with supply chain for optimal stock management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Greeted customers and processed transactions as a cashier in an ice cream and retail setting.
Shift Leader
Taco Bell
Manteca, CA
02.2020 - 06.2021
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on efficient service delivery and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize supply levels.
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction.
- Led shifts, Managed staff, and ensured smooth operations in both the dining area and the drive-thru
Skate Guard
The Golden Skate
San Ramon, CA
05.2014 - 12.2016
- Enforced safety regulations to ensure a secure skating environment for all patrons.
- Assisted in organizing skating events, promoting community engagement and participation.
- Trained new staff on safety protocols and operational procedures to maintain high service standards.
- Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Demonstrated adaptability by working effectively in various roles within the facility as needed, from cash handling to first aid response.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
- Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Played music and led games to create a fun energetic atmosphere for skaters
Education
Certified Makeup Artist - Special Effects Makeup
Cinema Makeup School
Los Angeles, CA04-2019
High School Diploma -
Sierra High School
Manteca, CA05-2018
Skills
- Event management
- Character performance
- Program development
- Team leadership
- Team leadership
- Live performance coordination
- Creative direction
- Cash handling systems
- Attention to detail
- Multitasking
- Reliability
- Adaptability
- Active listening
- Professionalism
Interests
Timeline
Entertainment Supervisor
Great Wolf Lodge Resort
05.2022 - Current
Supervisor
Ghirardelli
06.2021 - 04.2022
Shift Leader
Taco Bell
02.2020 - 06.2021
Skate Guard
The Golden Skate
05.2014 - 12.2016
Certified Makeup Artist - Special Effects Makeup
Cinema Makeup School
High School Diploma -
Sierra High School