ALONDRA CASTILLO
KENNESAW,US
Summary
Customer Service Representative with extensive experience in client communication and transparency within financial services. Fluent in Spanish and proficient in Microsoft Word, excels in building trust and optimizing operations through effective document management. Proven track record of exceeding sales targets and enhancing customer satisfaction through dedicated support and teamwork.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
OSC Insurance Services
09.2024 - 09.2025
- Managed loan insurance tracking to ensure timely updates and document forwarding.
- Handled inquiries from banks and mortgage firms to enhance client communication.
- Provided borrowers and agents with loan status updates, ensuring transparency.
- Streamlined processing operations by efficiently emailing and forwarding documents.
OUTBOUND SALES REPRESENTATIVE
Salelytics
04.2022 - 04.2024
- Performed outbound sales calls to businesses, collecting information related to client discount programs.
- Utilized Salesforce for comprehensive updates of client information and data management.
PRO SALES ASSOCIATE
The Home Depot
08.2020 - 04.2022
- Generated in-store and outbound sales by processing transactions effectively.
- Handled deliveries, claims, and refunds to ensure customer satisfaction.
- Translated for non-English speaking customers to facilitate seamless communication.
SERVER/HOSTESS
Laredos Bar & Grill
04.2015 - 01.2020
- Recorded and inputted customer orders into system promptly.
- Processed cash and debit card transactions using POS system.
- Served customer orders and refilled drinks as needed.
- Sold alcoholic beverages and gift cards to enhance revenue.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Jaime Santos LLC
08.2015 - 10.2019
- Directed phone calls to improve communication efficiency.
- Created a comprehensive filing system for management records.
- Processed I-9 forms and onboarding documentation accurately and promptly.
- Organized meetings and appointments for management, ensuring effective scheduling.
- Documented employee concerns and complaints for effective resolution tracking.
Education
Associate - Design & Media Production Technology
Chattahoochee Technical College
Marietta, GA12.2021
Skills
- Microsoft Word proficiency
- Customer service excellence
- Spanish language skills
Accomplishments
- OSC Insurance Services Top 10 Customer Service Representatives
- Salelytics #1 Outbound Sales Representative
- Home Depot Employee of the Month 2021
- Increased Home Depot Pro Membership sales by 60%
Languages
Spanish
Native or Bilingual
ADDITIONAL INFORMATION
- WORK AUTHORIZATION
- Authorized to work in the US for any employer
- Willing to relocate: Anywhere
Timeline
CUSTOMER SERVICE REPRESENTATIVE
OSC Insurance Services
09.2024 - 09.2025
OUTBOUND SALES REPRESENTATIVE
Salelytics
04.2022 - 04.2024
PRO SALES ASSOCIATE
The Home Depot
08.2020 - 04.2022
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Jaime Santos LLC
08.2015 - 10.2019
SERVER/HOSTESS
Laredos Bar & Grill
04.2015 - 01.2020
Associate - Design & Media Production Technology
Chattahoochee Technical College
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