Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lalonie Troup

Kennesaw,GA

Summary

I'm a professional and highly motivated individual seeking a position in a company with room for growth. I work hard and have a exemplary skill set for problem solving and time management. I have experience in group and individual assignments. Friendly and efficient customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Arise work-from-home (AT&T)
Marietta, GA
11.2016 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Associate

Einsteins Bros Bagels
Tucker, GA
07.2022 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Suggested product solutions based on individual customer needs.

Patient Care Coordinator

Holistic Medical Services
Atlanta, GA
09.2023 - Current
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Established strong work network by building professional relationships with physicians and fellow employees.

Education

Medical Assistant -

Everest Medical Ins.
Marietta, GA
05.2015

High School Diploma -

South Cobb High School
Austell, GA
05.2005

Skills

  • MS Office Proficiency
  • Upselling and Cross-Selling
  • Team Collaboration
  • Inbound and Outbound Calling
  • type: 50wpm
  • Filing
  • Scheduling
  • Account Updating
  • Call Management
  • Appointment Scheduling
  • Product Knowledge
  • Critical Thinking
  • Active Listening
  • Problem Resolution
  • Call Center Operations
  • Technical Support
  • Conflict Resolution
  • Customer Relations

Timeline

Patient Care Coordinator

Holistic Medical Services
09.2023 - Current

Customer Service Associate

Einsteins Bros Bagels
07.2022 - Current

Customer Service Representative

Arise work-from-home (AT&T)
11.2016 - 12.2017

Medical Assistant -

Everest Medical Ins.

High School Diploma -

South Cobb High School

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Lalonie Troup