Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

SHARON HENRY

Sandy,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

UPS
South Salt Lake, UT
10.2024 - 03.2025
  • Answered inbound calls to assist customers with tracking packages
  • Processed claims for lost, stolen, or damaged packages, ensuring timely resolution for affected customers
  • Entered data accurately into computerized system, maintaining up-to-date customer records

Market Partner Representative

Overstock.com
West Valley City, UT
03.2018 - 08.2022
  • Processed incoming calls to confirm and address claims with partners, enhancing customer satisfaction
  • Coordinated order placements and tracked packages and claims with warehouse and partners to ensure timely delivery for customers
  • Answered incoming calls to confirm or process claims with partners for customers

Customer Service

Xerox
Sandy, UT
11.2014 - 02.2016
  • Educated customers on insurance plans and coverage to enhance understanding
  • Provided tailored hardware and software solutions to meet customer needs
  • Demonstrated strong organizational skills while managing tasks independently

Education

High School Diploma And Business Certificate -

Great Basin High
Ogden, UT

Skills

  • Customer service
  • Customer service excellence
  • Call Center
  • CSR
  • Customer Support
  • Customer Care
  • Data entry
  • Data Entry
  • Communication skills
  • MS Office proficiency
  • Ms office
  • Outlook
  • Powerpoint
  • Word
  • Quality control
  • Quality Control
  • Inventory
  • Inventory control
  • Inventory Control
  • Communication skills
  • Proofreading
  • MS Office proficiency

Personal Information

  • Work Permit: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Customer Service Representative

UPS
10.2024 - 03.2025

Market Partner Representative

Overstock.com
03.2018 - 08.2022

Customer Service

Xerox
11.2014 - 02.2016

High School Diploma And Business Certificate -

Great Basin High
SHARON HENRY