Allie Raney
Decaturville,TN
Summary
Banking Specialist at Farmers Bank helping to enhance online banking security and significantly reducing financial crime. Skilled in data processing and customer relationship management, demonstrating exceptional analytical thinking and attention to detail. Excelled in multitasking across diverse financial roles, ensuring compliance and elevating customer service standards. I do know some about Insurance and some laws, most importantly I am great with computers and programs. I loved my job at the bank but I have been needing a more remote job, my husband is also an insurance adjuster and I have been helping him with the computer side of his claims and decided I enjoy the work. I do plan on taking the online course to get a license even though it is not necessary to have in the state of Tennessee, I have just not been able to do that yet.
Overview
10
10
years of professional experience
Work History
Banking Specialist
Farmers Bank
Parsons, TN
04.2020 - 08.2024
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Collaborated with IT department to enhance online banking security measures, safeguarding customer information.
- Coordinated with other banking specialists to offer unified and comprehensive suite of financial solutions to clients.
- Maintained up-to-date knowledge of regulatory changes, ensuring all banking activities complied with new laws and guidelines.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Insurance Agent
Liberty National Life Insurance Company
Jackson, TN
03.2019 - 01.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Pharmacy Technician/Cashier
Walmart Pharmacy
Lexington, TN
01.2015 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Lexington High School
Lexington05.2014
Skills
- Data Processing
- Cash handling and management
- Branch operations
- Financial Reporting
- Customer Relationship Management
- Attention to Detail
- Honest and Dependable
- Customer Service
- Analytical Thinking
- Compliance, banking laws, and regulations
- Multitasking
- Organizational Skills
- Data Entry
- Data organization
- Documentation and Recordkeeping
- Class Scheduling
- Online training experience
- Computer Skills
- Microsoft & Excel experienced
Timeline
Banking Specialist
Farmers Bank
04.2020 - 08.2024
Insurance Agent
Liberty National Life Insurance Company
03.2019 - 01.2020
Pharmacy Technician/Cashier
Walmart Pharmacy
01.2015 - 08.2018
High School Diploma -
Lexington High School