Allie Spurlin
Pulaski,VA
Summary
Dynamic professional with a strong work ethic and a passion for customer service.Proven ability to enhance cleanliness and sanitation standards while boosting sales through effective upselling. Skilled in food safety and fostering relationships with customers, ensuring a welcoming environment and consistent service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Deli Clerk
Walmart
Dublin, VA
11.2023 - Current
- Maintained clean cases, counters, and prep areas to support safe food service operations.
- Supported inventory counts and backroom organization to improve product availability.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong connections with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Supported onboarding training for new employees on deli procedures to maintain consistent quality across team.
Auto Body Shop Manager
Spurlin Collision Center
Galax, VA
05.2022 - 10.2023
- Coordinated estimates, parts ordering, and repair timelines to support efficient vehicle turnaround.
- Provided customer service by maintaining transparent communication on repair timelines, costs, and expectations to support smooth service delivery.
- Operated new software systems to manage invoicing transactions and ensure accurate record-keeping for processing.
- Maximized use of available space by reorganizing the shop layout for increased productivity.
- Described repair and replacement services in work orders, coordinated approval signatures, and entered approved orders into work management system.
- Developed estimates by itemizing parts, supplies, and labor costs to calculate customer payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Assistant Manager of Operations
Starbucks
Galax, VA
10.2020 - 02.2022
- Managed resolution of customer concerns promptly to maintain professional, efficient service standards.
- Communicated daily priorities with team members to improve coordination and shift accountability.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Maintained consistent inventory availability to support smooth daily operations through routine inventory checks and prompt reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Education
High School Diploma -
Grayson County High School
Independence, VA06.2019
Skills
- Customer Service
- Cleanliness and Sanitation
- Food Safety
- Inventory Management
Certification
National Workplace Readiness Skills Certification, Top Academic Small Animal Care II
Timeline
Deli Clerk
Walmart
11.2023 - Current
Auto Body Shop Manager
Spurlin Collision Center
05.2022 - 10.2023
Assistant Manager of Operations
Starbucks
10.2020 - 02.2022
High School Diploma -
Grayson County High School