Allisa D. Scruggs

HR representative who takes care of phone-related contacts from employees across the

US, EMEA(Europe), Canada, and LATAM (Latin America). Associates will work one-on-one with employees of

these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll,

Talent Management, and Operations partners to find the solution for the customer while providing a world-class

employee experience. In this role, I’ve mastered research skills and ability to resolve HR, Disability, Leave,

and/or Accommodation issues coming in via the MHLS phone system while using our case management system

to document and track every call with a high level of accuracy. Moreover, you will encourage self-service tools

available for all employees

• Service mortgages insurance information on loans
• Accept incoming phone calls, problem solving I identify and resolve problems on a timely manner, gathers and analyzes information skillfully and maintain confidentiality.
• Request disbursements for ongoing loans.
• Work from home

• Communicates with branch personnel to resolve service and sales issues, communicating with managers on sales projects, tracking sales inventory, expert customer service/admin and making sure sales percentage increases.

• On feet long periods of time, patrolling and documenting entrances.

• Mark downs, sell credit card apps, meet sales quotas, Handles customer calls/correspondence for service, scheduling and billing inquiries turning great service into a client, store recovery, Identify the needs of current and new customers and offer merchandise to close sells and generate revenue and commissions, mid-orders, Cultivates and maintains on-going customer relationships, Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting, store/product look-up on 2 computer's Gb specialist.