Kenyana Varnado
Hattiesburg,MS
Summary
Energetic and reliable professional with a strong foundation in customer service and human resources. Proven ability to enhance operational efficiency through effective onboarding and offboarding processes and timely response to customer inquiries.
Overview
1
1
Certification
20
20
years of professional experience
Work History
HR Clerk
Southern Hens Inc.
Hattiesburg, MS
08.2023 - 02.2025
- Processed employee documentation for onboarding and offboarding procedures.
- Assisted with payroll processing and verified timekeeping records to ensure accurate employee compensation.
- Filed medical papers, tracked and organized information in Excel for improved accessibility, and assisted employees with inquiries to ensure accurate information delivery.
Hospitality Associate
HSS Hospitality Staffing Solutions
Biloxi, MS
10.2019 - 02.2022
- Delivered exceptional customer service to enhance guest comfort.
- Greeted guests warmly to create inviting atmosphere, enhancing overall guest experience.
- Trained new staff on company policies and hospitality best practices.
- Executed thorough floor and slot machine cleaning, maintaining high hygiene standards for guest satisfaction.
Valet Attendant Customer service rep
Island View Casino Resort
Gulfport, Mississippi
10.2017 - 07.2021
- Delivered exceptional guest service, efficiently entering keys into the system and providing timely transportation to and from the airport.
- Executed vehicle parking in designated areas, ensuring convenience and enhancing overall guest satisfaction.
- Coordinated with security to ensure vehicle safety and maintain guest security throughout service.
- Maintained accurate logs of vehicle arrivals and departures daily.
- Collaborated with team members to optimize workflow during peak hours.
CSR
General Dynamics Information Technology
Hattiesburg, MS
02.2014 - 05.2018
- Provided exceptional customer service to beneficiaries over the phone, ensuring accurate information delivery in a timely manner.
- Responded to customer inquiries, delivering accurate information on products and services.
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated customer complaints with professionalism and care.
- Documented customer interactions accurately, enhancing future reference and support.
Caregiver (Full-Time)
Alpha Christian Academy
Hattiesburg, MS
08.2011 - 05.2015
- Nurtured and educated toddlers, fostering foundational skills for kindergarten readiness.
- Provided compassionate care and support to children and young adults.
- Assisted with daily living activities and personal hygiene for students.
- Developed engaging activities to promote social skills and teamwork.
CSM Customer Service Manager
Walmart
Hattiesburg, MS
03.2010 - 09.2013
- Welcomed customers into the store. and delivered excellent customer service. Supervised cashiers during breaks and managed register count to ensure accurate transactions.
- Managed daily operations of customer service department for Walmart locations.
- Trained and mentored staff to enhance customer service skills.
- Resolved customer complaints and escalated issues effectively.
Cashier/Cook
Kentucky Fry Chicken
Hattiesburg, MS
01.2007 - 06.2010
- Welcomed customers, processed orders, prepared food items, and ensured cleanliness of restrooms and lobby to enhance customer experience.
- Operated cash register and processed customer transactions efficiently.
- Prepared food items following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas.
Caregiver
Alphabet Academy
Hattiesburg, MS
01.2005 - 03.2008
- Guided children ages two to four in potty training and preparing for pre-K, fostering independence and confidence.
- Assisted children with daily activities and personal care needs.
- Provided emotional support and companionship to enhance well-being.
- Maintained a safe and clean environment for children’s play and learning.
Education
Diploma (Associate) -
oak Grove High
Hattiesburg, MS05-2008
Upper secondary education - Customer support (Associate's degree)
oak Grove High
Skills
- Negotiation
- Time management
- Technology support
- Individual customer service
- Reception duties
- Employee onboarding
- Order entry
- Phone call management
- Telecommunications support
- Order inquiry handling
- Process documentation
- Accounts payable
- Order processing
- Investor customer service experience
- Managing customer accounts
- Computer literacy
- Ethernet
- Retail support
- Microsoft Powerpoint
- Property management
- Human Resources
- Microsoft Excel
- Logistics coordination
- Team support
- Outside sales
- Guest relations
- Computer operation
- Typing
- Hotel experience
- Microsoft Office
- HIPAA
- Google Workspace
- SMS customer support
- Analysis skills
- Documentation review
- English
- Logistics management
- Freshdesk
- Government agency customer support
- Customer onboarding
- Customer support specialist experience
- Customer relations
- Organizational skills
- Call center experience
- Document management
- Administrative support
- Customer Service
- Video conferencing
- System design
- Asana
- Customer returns handling
- Customer service
- Safety compliance
- Employee mentoring
- Billing issue inquiries
- Email customer support
- Technical Proficiency
- Live chat support support support
- Internal employee customer service
- Valet
- Payroll
- Handling customer exchanges
- Hospitality support
- Call center experience
- Social media customer service
- Extensive support experience
- Sales
- Healthcare support
- Microsoft Teams
- Google Suite
- Communication skills
- Phone customer support
- Technical support representative experience
- Response time improvement
- Guest services
- Remote (as sales environment)
- Windows
- Microsoft Word
- Home & community care
- Customer service manager experience
- Transaction processing
- Accounts receivable
- Professional communication
- International customer service experience
- Software troubleshooting
- Non-profit support
- Team management
- Early Childhood Education
- In-person service
- Interviewing
- Infant Care
- Product information
- Manufacturing
- Programmable logic controllers
- CRM software
- Technical troubleshooting
- Client services
- Technical support
- Issue escalation
- Employee onboarding
- Succession planning
- Benefits administration
- Diversity initiatives
- Workload management
- Employee relations
- Employee retention
- Career pathing
- Background checks
- Interviewing techniques
- Employment law
- Human resources software
- Exit interviews
- Compensation analysis
- Performance evaluation
- Personnel engagement
- Employee retention strategies
- Relocation assistance
- Flexible work policies
- HRIS maintenance
- Labor management
- Benefits administration
- Time management
- HR software knowledge
- Manager training
- Tax reporting
- Workforce planning
- Training and mentoring
- Data evaluation
- Job analysis
- HR services
- Project coordination
- Customer service delivery
- Staff management
- Confidential document control
- Diversity cultivation
- Performance management
- Recruitment
- Recruitment
- Recruitment planning
- PeopleSoft HRMS
- Wages and salary
Personal Information
- Title: HR clerk
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
CPR Certification, First Aid Certification, First Aid, Food Handler Certification, CPR, Food Handler, CPR/First Aid, Driver's License, 2018-02 to 2022-02, Certified Apartment Manager
Languages
English - Expert
Additional Information
I am a fast learner, trustworthy, clean background, and enjoy what I do I'm also energetic, and always on time ready to work
Timeline
HR Clerk
Southern Hens Inc.
08.2023 - 02.2025
Hospitality Associate
HSS Hospitality Staffing Solutions
10.2019 - 02.2022
Valet Attendant Customer service rep
Island View Casino Resort
10.2017 - 07.2021
CSR
General Dynamics Information Technology
02.2014 - 05.2018
Caregiver (Full-Time)
Alpha Christian Academy
08.2011 - 05.2015
CSM Customer Service Manager
Walmart
03.2010 - 09.2013
Cashier/Cook
Kentucky Fry Chicken
01.2007 - 06.2010
Caregiver
Alphabet Academy
01.2005 - 03.2008
Diploma (Associate) -
oak Grove High
Upper secondary education - Customer support (Associate's degree)
oak Grove High