Allison Adair
Rochester,MN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lumen Coffee Co
10.2018 - 10.2023
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanliness and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Shift Lead
Moka
04.2017 - 10.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Shift Supervisor
Caribou Coffee
08.2014 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Barista
Barnes And Noble Cafe
06.2013 - 06.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
No Degree - Fine Arts
Rochester Community And Technical College
Rochester, MNNo Degree - Phlebotomy
Mayo Clinic School of Health Sciences
12.2023
CNA Certification -
RCTC
Rochester MN06.2013
Skills
- Time management
- Problem-solving
- Customer service
- Reliability
- Interpersonal skills
- Task Delegation
- Operations Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Complex Problem-Solving
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician: 12/23/23
Timeline
Assistant Manager
Lumen Coffee Co
10.2018 - 10.2023
Shift Lead
Moka
04.2017 - 10.2018
Shift Supervisor
Caribou Coffee
08.2014 - 04.2017
Barista
Barnes And Noble Cafe
06.2013 - 06.2014
No Degree - Fine Arts
Rochester Community And Technical College
No Degree - Phlebotomy
Mayo Clinic School of Health Sciences
CNA Certification -
RCTC