Allison Adekunbi
Cumberland,RI
Summary
Attentive Waitress with superior knowledge of fine and casual dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor, Bartender, Waitress
Chelos Hometown Bar And Grille
Woonsocket, RI
10.2021 - 04.2022
- Improved and applied social media marketing strategies to increase patronage.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Sales Training Manager
Mattress Firm
Norh Smithfield, RI
05.2011 - 11.2020
- Analyzed and collected data to track trainee satisfaction and educational trends using Siesta.
- Developed and designed visual and audio training aids to enhance and simplify training processes.
- Used execel to revise and update training materials and content to reflect new products and techniques.
- Improved revenue generation of new hires sales numbers % by implementing new, improved onboarding process.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Built relationships with customers and community to establish long-term business growth.
Sales Mananger
212 Marketing Solutins
Providence, RI
08.2009 - 05.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
Bar Manager
Crickets Pub
Smithfiels, RI
01.2004 - 11.2008
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Education
High School Diploma -
Cumberland High School
Cumberland, RI06.2001
Skills
- Food and Beverage Service
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- High-Volume Dining
- Customer Service and Rapport
- Age Verification
- Warm and Friendly
- Team Player
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- Dining Room Cleaning and Upkeep
- Patron Experiences
- Shift Checklists
- Restaurant Operation
- Guest Inquiries
- Beverage Preparation
Certification
- ServeSafe certifed, Servesafe - [10/21-10/24]
Timeline
Supervisor, Bartender, Waitress
Chelos Hometown Bar And Grille
10.2021 - 04.2022
Sales Training Manager
Mattress Firm
05.2011 - 11.2020
Sales Mananger
212 Marketing Solutins
08.2009 - 05.2011
Bar Manager
Crickets Pub
01.2004 - 11.2008
High School Diploma -
Cumberland High School
- ServeSafe certifed, Servesafe - [10/21-10/24]
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