Allison Almelien
Buffalo Center,IA
Summary
Proven track record in transaction processing and customer relationship development, demonstrated at State Savings Bank. Skilled in money handling and exhibiting professionalism and courtesy, I consistently enhanced customer satisfaction and operational efficiency. Achieved a significant reduction in wait times, underscoring a commitment to excellence and empathy in client interactions. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
Work History
Bank Teller
State Savings Bank
03.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
CNA
Timely Misson Nursing Home
02.2021 - 02.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Daycare Teacher
Little Bison Childcare
11.2020 - 02.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Daycare Teacher
Creative Kids Learning Center
09.2018 - 03.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Host
Olive Garden
01.2018 - 05.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Dietary Aide
Good Samaritan Society
04.2015 - 07.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
No Degree - Criminal Justice
Des Moines Area Community College
Ankeny, IASkills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
Timeline
Bank Teller
State Savings Bank
03.2022 - Current
CNA
Timely Misson Nursing Home
02.2021 - 02.2022
Daycare Teacher
Little Bison Childcare
11.2020 - 02.2021
Daycare Teacher
Creative Kids Learning Center
09.2018 - 03.2020
Host
Olive Garden
01.2018 - 05.2018
Dietary Aide
Good Samaritan Society
04.2015 - 07.2017
No Degree - Criminal Justice
Des Moines Area Community College
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