Allison Anderson
Customer & Family Service Specialist
Vancouver,WA
Summary
Forward-thinking, compassionate operations specialist bringing over 10 years of expertise in family and customer service sectors. Cultivates valuable relationships with team members and clientele to further successful outcomes for all. Specializes in customer conflict resolution, managing high-stress situations with focus, respect, understanding and emotional intelligence.
Overview
10
10
years of professional experience
Work History
Autofile Specialist
Stripe
01.2022 - 08.2022
- Completed 800-1000 sales tax returns and payments for over 500 business clients in six separate states during active filing periods each month.
- Communicated and resolved technical and controversial tax matters with professional judgment.
- Maintained 99% accuracy in filing procedures.
- Completed analytical research projects to yield results of improved filing speed and accuracy.
- Attained working knowledge of cyber financial security protocol.
Customer Experience Specialist
Vooks
Portland, Oregon
11.2020 - 05.2021
- Respond to 50 - 100 customer emails daily, including concerns and questions about products, content, billing and technical software troubleshooting.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Manage follow up for all iOS and Android app reviews for optimal customer satisfaction.
- Established new user accounts and offered detail orientation to introduce teachers and parents to subscription service.
- Created promotional product to serve families with need for financial assistance.
Professional Nanny
Mara, Radcliffe, Syme and Lambwell families
Portland, Oregon
10.2014 - 11.2020
- Served as primary weekday caregiver and early childhood development specialist for four children consecutively
- Built positive and nurturing environments to support child social and emotional growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Promoted language development, social skills and intellectual development through reading, storytelling, cultural and artful experiences.
- Developed functional, successful schedules for families and children on weekly and monthly basis.
Retail Banking Specialist (Teller)
Sterling Bank
Seattle, Washington
03.2012 - 03.2014
- Completed high volume of accurate retail banking transactions including payments, deposits, withdrawals and cash orders.
- Assisted customers with strategizing for banking success by introducing and explaining available banking products, including loan options, personal and business account options and savings opportunities.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members and trained them on procedures and standards for service.
- Collaborated with back office and commercial banking experts to investigate complex fraudulent occurrences.
Education
Bachelor of Arts - Music, Classical Voice Performance
Cornish College of The Arts
Seattle, WA Skills
- Compassion driven service
- High emotional intelligence
- Meticulous attention to detail
- Skilled management of email, phone and live chat support queues at high volumes
- Accurate, efficient data entry of 90 wpm
- Effective self-starter, fluent and adaptive when learning new software, payment, and communications system
- Successful in customer retention, creating positive, lasting relationships with clients across all levels
- Proficient in Microsoft programs, iOS, Trello, Slack, ZenDesk and Basecamp software
Timeline
Autofile Specialist
Stripe
01.2022 - 08.2022
Customer Experience Specialist
Vooks
11.2020 - 05.2021
Professional Nanny
Mara, Radcliffe, Syme and Lambwell families
10.2014 - 11.2020
Retail Banking Specialist (Teller)
Sterling Bank
03.2012 - 03.2014
Bachelor of Arts - Music, Classical Voice Performance
Cornish College of The Arts