BRE'KHIA JOHNSON
Tampa,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth by leveraging talents, skills, and knowledge. Seeking employment with a company that values these qualities for its growth and expansion.
Overview
7
7
years of professional experience
Work History
Open Enrollment Specialist
TEKsystems
Tampa, FL
09.2025 - 12.2025
- Streamlined open enrollment processes to ensure adherence to federal regulations and company policies.
- Facilitated communication between employees and benefits vendors to address inquiries efficiently.
- Facilitated training sessions for staff on benefits options to enhance program understanding and participation.
- Designed and implemented resource materials to enhance employee access to benefits information.
- Executed enrollment processing with precision and efficiency to enhance operational accuracy.
- Oversaw enrollment deadlines, ensuring employees received timely information for informed benefits decisions.
- Formulated comprehensive communication plans detailing key dates and milestones during open enrollment.
Tax Customer Service
Teleperformance USA
Remote
11.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Member Service Representative
TTEC
Remote, USA
07.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Banking Specialist
TTEC
Tampa, Florida
05.2021 - 04.2023
- Supported banking online and mobile banking to users, vendors and employees.
- Applied extensive knowledge of bank products and services to identify sales opportunities and answer customer inquiries.
- Rented safe deposit boxes and escorted customers to deposit box areas by following bank policy and procedures.
- Accepted deposits and loan payments, performed cash withdrawals and cashed checks within limits to fulfill teller functions.
- Identified opportunities to enhance banking relationships through outbound calling and customer service interactions.
- Reviewed and monitored deposit and savings reports to assist management with NSF decisions and contacting customers.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Utilized currency-counting machine to count currency and coins.
- Resolved problems and discrepancies concerning customers' accounts.
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
- Opened new checking and savings accounts, money market accounts and safe deposit boxes.
Member Service Representative
Wipro
Tampa, Florida
03.2020 - 04.2021
- Processed member applications, updated accounts, and maintained records.
- Offered best-in-class service to members through prompt, courteous, and professional interactions.
- Developed relationships with members to build loyalty and trust.
- Followed company procedures to count and manage funds received from customers.
- Answered inquiries and provided information to members regarding services and products.
- Analyzed and collected customer information to prepare product or service reports.
- Recommended improvements in products, services or billing methods to prevent future problems.
Customer Service Representative
Concentrix
Tampa, Florida
09.2018 - 02.2020
- Review members enrollment.
- Assisting members with any questions or concerns.
Education
High School Diploma - undefined
Hillsborough high school
Tampa, Florida05.2018
Skills
- Demonstrate empathy and compassion
- Outstanding listening skills
- Communication skills
- Problem solving skills
- Decision making skills
- Multitask
- Interpersonal skills
- Open to meeting new people
- Maintain high standards of customer service
- Active listening
- Self motivated
- Self driven
Personal Information
Skills
- Problem resolution
- Verbal communication
- Calm under pressure
- Computer skills
- Critical thinking
- Dependable and responsible
Timeline
Open Enrollment Specialist
TEKsystems
09.2025 - 12.2025
Tax Customer Service
Teleperformance USA
11.2024 - 06.2025
Member Service Representative
TTEC
07.2023 - 11.2024
Banking Specialist
TTEC
05.2021 - 04.2023
Member Service Representative
Wipro
03.2020 - 04.2021
Customer Service Representative
Concentrix
09.2018 - 02.2020
High School Diploma - undefined
Hillsborough high school