GABRIELLE FRANKLIN
Dallas
Summary
Highly skilled and dedicated executive, with an exceptional amount of experience in very demanding, high-paced environments. Self-motivated individual with superb investigative, analytical, and problem-solving strengths. Well-experienced in effectively addressing and resolving complex issues while training others to do the same. Authorized to work in the US for any employer, Resourceful Open Enrollment Specialist known for high productivity and efficient task completion. Possess specialized skills in employee benefits administration, regulatory compliance, and process improvement that enhance operational efficiency. Excel in communication, problem-solving, and time management, ensuring seamless enrollment experiences for all stakeholders.
Overview
3
3
years of professional experience
Work History
Open Enrollment Specialist
Conduent Business Services/ Delta Airlines
Dallas
09.2025 - Current
- Facilitated open enrollment sessions for employees at Delta Airlines.
- Managed employee inquiries regarding benefits and enrollment options.
- Provided support to employees navigating benefits options and enrollment procedures.
- Educated employees on health plans, retirement options, and wellness programs.
- Coordinated communication regarding enrollment deadlines and changes in benefits policies.
- Managed documentation related to employee benefits selections during enrollment periods.
- Analyzed employee data to ensure accuracy prior to open enrollment period.
Customer Service Representative
Randstad
03.2025 - 06.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure timely follow-up on requests.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Handled high-volume calls, maintaining professionalism while addressing diverse customer needs promptly.
Insurance Verification Representative (Remote)
Gainwell technologies (Contract )
08.2023 - 03.2024
- Verify insurance information for new patients and referrals
- handling both incoming and outgoing calls to assist clients with their insurance verifications.
- Update insurance information for existing patients.
- Call to obtain pre-authorization for recommended services and procedures.
- Answer questions related to billing and insurance
- Provided detailed information regarding medical policies, procedures, and protocols.
- Maintained accurate records of patient data in the system.
- Evaluated claims for accuracy prior to submission to third-party payers.
- Followed up on pending cases with appropriate parties as needed.
- Performed outbound calls to verify patient's insurance coverage status.
- Compiled reports related to denied or accepted claims for management review.
- Answered customer inquiries via phone or email in a professional manner.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Monitored account receivables daily to ensure prompt payments received.
Customer Service Associate
Aston Carter Honda Finance
09.2022 - 04.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
Education
High school diploma -
New Summit School
Jackson, Ms09.2004
Skills
- Taleo
- Fair housing regulations
- Talent acquisition
- Human resources
- Customer support
- PeopleSoft
- HR sourcing
- Human resources management
- Workday
- Inbound and outbound calling
- Employee orientation
- Underwriting
- Title processing
- Oracle
- Salesforce
- Attention to detail
Education and Training
other
Timeline
Open Enrollment Specialist
Conduent Business Services/ Delta Airlines
09.2025 - Current
Customer Service Representative
Randstad
03.2025 - 06.2025
Insurance Verification Representative (Remote)
Gainwell technologies (Contract )
08.2023 - 03.2024
Customer Service Associate
Aston Carter Honda Finance
09.2022 - 04.2023
High school diploma -
New Summit School