Allison Armstrong
Chipley,FL
Summary
Detail-oriented professional with a strong background in administrative support, customer service, and personnel management. Skilled in handling confidential documents, conducting research, and resolving complex issues to ensure operational efficiency. Adept at managing financial transactions, maintaining accurate records, and providing exceptional support to teams and clients.
Overview
14
14
years of professional experience
Work History
Deputy Clerk
Washington County Tax Collector's Office
Chipley, FL
08.2021 - 06.2025
- Perform data entry, filing, and record keeping activities in an organized manner to ensure accuracy of information (tag, title, taxes)
- Maintain confidentiality regarding sensitive documents related to personnel files or legal documents
- Collect, count, and disburse money (taxes)
- Conduct research on tax law changes to ensure accuracy of information provided to customers.
- Draft reports outlining delinquent accounts, payments received, outstanding balances.
- Resolve problems related to taxation matters by providing solutions based on relevant legal statutes.
Account Manager
HCSG, LLC
Graceville, FL
12.2018 - 03.2021
- Oversee daily operations of environmental services departments in healthcare facilities
- Recruit, provide on the job training, hire and fire employees
- Ensure state and federal regulations are followed and documentation is kept and submitted to state and federal surveyors
- Ensure contracts are followed with resources provided
- Complete payroll / Human Resources
Customer Service Rep.
PPI, LLC
DeFuniak Springs, FL
01.2017 - 09.2017
- Organize or work with detailed office or warehouse records, using computers to enter, access, search, or retrieve data
- Answer questions or maintain customer records using automated systems
- Confer with customers by telephone or in person to provide information about products and services, take and enter orders, cancel accounts, or obtain details of complaints and effectively correct issues
Trainer / HR / Staff Development
Waffle House
Northwest, FL
05.2011 - 01.2017
- Conduct orientation and arrange on the job training for new hires for multiple units / recruit new hires
- Confer with management to identify training needs based on projected production processes, changes, and other factors
- Act as resource management when unit manager on leave
Education
High School Diploma - undefined
Bethlehem High School
Bonifay06.2012
Skills
- Management
- Personnel and Human Resources
- Sales
- Clerical
- Administrative
- Recruiting
- Training
- Customer Service
Timeline
Deputy Clerk
Washington County Tax Collector's Office
08.2021 - 06.2025
Account Manager
HCSG, LLC
12.2018 - 03.2021
Customer Service Rep.
PPI, LLC
01.2017 - 09.2017
Trainer / HR / Staff Development
Waffle House
05.2011 - 01.2017
High School Diploma - undefined
Bethlehem High School