Summary
Overview
Work History
Education
Skills
Accomplishments
Phonecell
Timeline
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Allison Arseneau

Kankakee,Illinois

Summary

Responsible Technician with excellent communication skills demonstrated by 16+ years of experience in customer service. Award-winning accounting support professional who has advanced quickly in all positions with 10 years of experience working with Applied Systems. Motivated to perform at peak levels and meet company goals. Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented individual dedicated to providing excellent service and making operational and procedural improvements. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Overview

16
16
years of professional experience

Work History

Senior Support Technician in Epic Accounting

Applied Systems
04.2014 - Current
  • Managed high levels of call flow and responded to EPIC Accounting technical support needs.
  • Provided on-call support for critical issues
  • Participated in various incentive programs and contests designed to support achievement of production goals
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Demonstrated professionalism and courtesy with customers at all times
  • Receiving top scores on all of my quality checks with customers, as well as internal quality checks
  • Completing the advance training program on EPIC Accounting.
  • Assisted with updating technical support best practices for use by team.
  • Offered assistance in implementing and developing training programs and courses for new and current Applied employees and taught classes.
  • Planned, designed, and scheduled phases for large projects such as Fresh Starts.
  • Organized employee data to develop monthly work schedules, enabling proper staffing for each shift.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.

Assistant Manager

Aeropostale
09.2008 - 04.2014
  • Displayed the appropriate signage for products and sales promotions
  • Designed displays to make the store experience interactive and engaging
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
  • Trained all new managers on store procedures and policies
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Contributed to merchandising ideas at team sale meetings.

Education

High School Diploma - General Education

Kankakee Community College
Kankakee, IL
01.2010

Skills

  • Meticulous attention to detail
  • Strong problem solver
  • Fast learner
  • Skilled multi-tasker
  • Time management
  • Dedicated team player
  • Analytical and critical thinker
  • Remote Support

Accomplishments

  • Nominated by Supervisors and Coworkers for All Star Awards for recognition of assistance provided internally.
  • Recipient of individual and departmental awards for providing stellar client service.
  • Developed Fresh Start program and additional training courses and documents.

Phonecell

(C) 815-953-3144

Timeline

Senior Support Technician in Epic Accounting

Applied Systems
04.2014 - Current

Assistant Manager

Aeropostale
09.2008 - 04.2014

High School Diploma - General Education

Kankakee Community College

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Allison Arseneau