Allison Bailey
Newman,CA
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Ingomar Packing Co
01.2022 - Current
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented company policies and procedures for professional, cohesive customer care.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Top Seller Position
Bath and Body Works
09.2018 - 01.2020
- Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
- Utilized product knowledge to educate customers on features and benefits.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Student caller
University of the Pacific
09.2017 - 01.2018
- Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Planned and implemented fundraising events.
- Created and implemented fundraising plans to encourage donations and distribute funding.
Education
MBA -
University of The Pacific
Stockton, CA12-2025
B.A - Sociology
University of the Pacific
Stockton, CA05.2021
Skills
- Powerpoint
- Excel
- Word
- Team management
- Call center experience
- Customer service analysis
Timeline
Customer Service Representative Team Lead
Ingomar Packing Co
01.2022 - Current
Top Seller Position
Bath and Body Works
09.2018 - 01.2020
Student caller
University of the Pacific
09.2017 - 01.2018
B.A - Sociology
University of the Pacific
MBA -
University of The Pacific
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