Summary
Overview
Work History
Education
Skills
spanish
Languages
Timeline
OfficeManager

Ja'lere Wells

Baton Rouge,LA

Summary

Results-oriented bilingual candidate known for outstanding communication , customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Overview

7
7
years of professional experience

Work History

Customer Service Representative Team Lead

Circle K Convenience Store
07.2019 - 02.2023
  • Led customer service projects to address and achieve key business objectives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Sales Representative , Sales

Best Buy
03.2019 - 02.2023


  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Solved customer challenges by offering relevant products and services.

Lead Customer Service Representative

Boost Mobile
01.2016 - 02.2019
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Youth Challenge Program
Pineville, LA
06.2017

Skills

  • Bilingual Customer Service and Assistance support
  • Highly motivated , Positive attitude
  • Active listening skills
  • Improving Customer Experience
  • MS Excel, PowerPoint, Word skills
  • Time Management
  • Communication skills

spanish

I am fluent in spanish and willing to take a spanish test if need be i am able to read , write , and communicate in spanish 

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative Team Lead

Circle K Convenience Store
07.2019 - 02.2023

Customer Sales Representative , Sales

Best Buy
03.2019 - 02.2023

Lead Customer Service Representative

Boost Mobile
01.2016 - 02.2019

GED -

Youth Challenge Program
Ja'lere Wells