Allison Bennett
Covington,GA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Administration Associate
GovCIO LLC
12.2019 - Current
- Create, update, and maintain applications and webpages within ServiceNow to provide real time data and results to customers
- Script business rules, client scripts, script includes, and UI actions within ServiceNow to support client-side / server-side functionalities
- Configure chat functionality through Virtual Agent workflows and modules to support ITSM processes
- Create scripts to support AI predictions and Machine Learning through Virtual Agent development
- Develop workflows to facilitate ServiceNow processes and automation
- Create dynamic reporting filters and report configurations for unique dashboards via Jelly Scripting
- Maintain data sources to support ServiceNow applications to include the creation transform maps with both automatic and scripted field mapping
- Create roles, user groups, access controls, and scripts to maintain application security
- Create Restful APIs to gather and send data
- Develop CSS styling to allow for responsive web applications
- Frame application styling and scripting to meet 508 accessibility requirements
- Maintain web application servers and site configurations via IIS
- Use PowerShell scripting to automate actions for data monitoring
- Design console programs using Visual Basic and C# to automate data exports and reporting tasks
- Maintain SQL database objects such as stored procedures, tables, views, scheduled jobs, and queries for reporting and backend structure support for web applications
- Create validation scripts to verify user inputs and application query results
- Create unit tests, testing step guidance, and testing reports for applications
- Execute debugging practices to identify and resolve issues
- Create and maintain Knowledge Articles to document ServiceNow procedures and provide user training
- Create and edit demo videos for application user-training and process documentation
- Create and maintain technical documentation for application business requirements and data flow processes
Systems Administrator
Abacus Solutions Group
06.2017 - 12.2019
- Exercised actions in Microsoft System Center Configuration Manager to deploy, monitor, and manage software and assets
- Used PowerShell scripting to develop reports for project monitoring
- Facilitated the testing and configuration of internal USCIS applications such as Claims 3 for customer use
- Assisted end users with desktop, application, network, printer and peripherals support for incident resolutions
- Prepared and imaged laptops and desktops for deployment to include operating system and software installation
- Utilized Windows Active Directory System to manage actions, descriptions, and roles for users/computers and facilitate account setup for network access
- Performed troubleshooting with remote desktop tools to assist telework users with VPN connections and virtual environments
- Employed diagnostic tools and strategies to solve technical issues and provide preventative maintenance
- Facilitated setup and installation of hardware and peripherals for user relocation requests
- Maintained integrity of patch panels and cabling for network switches
- Implemented and updated encryption software for laptops
- Managed ticket queues via the ServiceNow application and prioritize response efforts
- Maintained and resolved security server errors, alerts and patches
Level 1 IT Technician
Unisys
01.2015 - 03.2017
- Provided technical support for network connectivity issues, file management, Outlook email client, Cisco VPN connections, software installation and troubleshooting, and cross-compatibility browser configurations through Remote Desktop Protocol connections to government computers
- Executed troubleshooting for PKI certificate management via Smart Card Login
- Used Windows Active Directory System to perform un-locking, locking, and password reset actions of network accounts
- Enforced administrative privileges to run elevated commands and fulfill DNS/TCP/IP configuration troubleshooting via Windows command prompt
- Performed troubleshooting of SharePoint web site collections and features
- Escalated issues when appropriate to proper Field Engineering Technicians via Remedy ticketing system
- Maintained customer relations by providing service and support to reach IT solutions
Education
Master of Science - Information Technology
Southern New Hampshire University
Manchester, NH (online)05.2015
Bachelor of Arts - Studio Art/ Design
University of West Georgia
Carrollton, GA05.2011
Skills
Typing Speed: 65 WPM 98% accuracy; Internet Research; Planning and Scheduling; Written and Verbal Communication; Customer Service; Problem Solving and Creative Thinking
Skills
Adobe Creative Suite (Dreamweaver, Photoshop, Illustrator, InDesign); MySQL; T-SQL; C#; Visual Basic; JAVA; JavaScript; ServiceNow; GlideScript; ReactJS; AngularJS; HTML; CSS; Bootstrap; jQuery; PHP; User Experience (UX) Design; Agile Workflows; AJAX; Visual Studio; SQL Server Management Studio; Software Development Life Cycle; Debugging; JSON
Certification
- ServiceNow Certified Application Developer (Obtained 2021)
- ITIL (Obtained 1/2019);
- Comptia Security+ (Obtained 02/2015);
- Microsoft Certified Professional: 70-680(Obtained -3/2015)
Security Clearances
- Public Trust Clearance (Obtained 4/2018)
- United States Department of Defense Secret Security Clearance (Obtained 2/2015)
Timeline
Business Administration Associate
GovCIO LLC
12.2019 - Current
Systems Administrator
Abacus Solutions Group
06.2017 - 12.2019
Level 1 IT Technician
Unisys
01.2015 - 03.2017
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Arts - Studio Art/ Design
University of West Georgia