Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Waitress
Allison Bobcean

Allison Bobcean

Flat Rock,MI

Summary

Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Client-focused Banquet Assistant focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true.

Overview

10
10
years of professional experience

Work History

Assistant Banquet & Events Manager

City Of Flat Rock
Flat Rock, MI
12.2022 - 01.2024
  • Enhanced client satisfaction by effectively coordinating and executing banquet events.
  • Streamlined event planning processes for increased efficiency and reduced errors
  • Developed strong relationships with vendors, securing competitive pricing for clients'' events.
  • Implemented innovative marketing strategies to attract new clients and increase overall event bookings.
  • Trained and supervised a diverse team of staff members, resulting in exceptional service delivery during events.
  • Provided exceptional customer service, addressing any concerns or issues promptly and professionally.
  • Coordinated seamless transitions between event stages, ensuring punctuality and smooth operations throughout the duration of each function.
  • Communicated effectively with internal departments to ensure successful coordination of resources required for each event.
  • Anticipated potential challenges during events and proactively took steps to prevent disruptions or delays.
  • Increased repeat business by fostering positive relationships with satisfied clients after their events concluded successfully.
  • Optimized inventory levels for materials needed during different types of banquets and events.
  • Utilized various software applications to streamline scheduling processes and manage large-scale functions efficiently.
  • Liaised with clients to determine exact event requirements.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.

Delivery Driver

DoorDash
Canton, MI
06.2021 - 12.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Kept detailed records of deliveries and money received from customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.

Cashier

Meijer
Flat Rock, MI
02.2017 - 06.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.

Kiosk Attendant

World Duty Free Group
Romulus, MI
02.2016 - 02.2017
  • Enhanced customer satisfaction by providing prompt and courteous service at the kiosk.
  • Increased sales by efficiently processing transactions and upselling products when appropriate.
  • Maintained a clean and organized kiosk, resulting in an inviting environment for customers.
  • Assisted with inventory management to ensure adequate stock levels and accurate recordkeeping.
  • Resolved customer complaints professionally, leading to repeat business and positive feedback.
  • Collaborated with team members to optimize workflow efficiency and provide exceptional customer service.
  • Provided product knowledge to customers, enabling informed purchasing decisions and increased sales.
  • Contributed to positive team dynamics through active communication, collaboration, and support of fellow employees.
  • Processed cash, credit, and debit transactions accurately, ensuring proper handling of funds and minimizing discrepancies.
  • Handled high-volume periods effectively by multitasking and prioritizing duties under pressure while maintaining excellent customer service standards.
  • Implemented loss prevention strategies by monitoring merchandise displays and quickly addressing any security concerns or suspicious activity around the kiosk area.
  • Facilitated quick resolution of technical issues by troubleshooting problems with kiosk software or hardware as they arose.
  • Maximized operational efficiency by taking initiative in restocking supplies when necessary.
  • Consistently met or exceeded daily sales targets through attentive customer interactions.
  • Proactively identified potential issues with kiosk performance and reported them to management for timely resolution.
  • Maintained a safe environment for customers by promptly addressing spills, hazards, or other concerns within the kiosk area.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Hairstylist

A Royal Salon
Flat Rock, MI
04.2014 - 08.2015
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.

Hairstylist

Hair 1
Brownstown, MI
03.2014 - 03.2014
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.

Education

Cosmetology Certificate - Cosmetology

Michigan College of Beauty - Monroe
Monroe, MI
04.2013

Skills

  • Event Planning
  • Attention to Detail
  • Scheduling Coordination
  • Organizational Skills
  • Effective Communication
  • Customer Service
  • Decision Making
  • Task Delegation
  • Marketing Strategy
  • Meeting Facilitation
  • Menu Development
  • Social Media Management
  • Project Management
  • Event Promotion
  • Table Setting
  • Public Relations
  • Sales Techniques
  • Floor Plan Creation
  • Time Management
  • Quality Assurance
  • Staff Supervision
  • Hospitality Management
  • Inventory Control
  • Banquet Operations
  • Team Leadership
  • Guest Relations
  • Risk Assessment
  • Conflict Resolution
  • Event Design
  • Crisis Management
  • Problem Solving
  • Client Retention
  • Contract Management
  • Creative Thinking
  • Upselling Strategies
  • Promotional Advertising
  • Team Leadership and Supervision
  • Event Sales
  • Vendor and Contract Negotiations
  • Records Maintenance
  • Schedule Management
  • File Management
  • Staff Oversight
  • Continuous Improvement
  • Client Meetings
  • Business Growth
  • Event Billing
  • Vendor Relationship Management
  • Project Oversight
  • New Business Development
  • Wedding Trends Proficiency
  • Vendor Coordination
  • Food Service Knowledge
  • Health and Safety Service Regulations
  • Talent Recruitment
  • Records Management
  • Event Marketing
  • Relationship Building
  • Money Handling
  • Expense Tracking
  • Recruitment
  • Employee Supervision
  • Performance Improvement
  • Event Coordination
  • Event Planning
  • Quality Control
  • Kitchen Staff Coordination
  • Health Code Compliance
  • Food Plating and Presentation
  • Contract Negotiation
  • Cash Register Operations
  • Accurate Documentation
  • Creativity and Adaptability
  • Web Publication
  • Brochure and Publication Development
  • Communications and Media
  • Stage Setup
  • Stage Lighting
  • Fee Collection
  • Microsoft Office
  • Event Type Planning
  • Managing Live Events
  • Event Publicity
  • Food Service Regulations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Assistant Banquet & Events Manager

City Of Flat Rock
12.2022 - 01.2024

Delivery Driver

DoorDash
06.2021 - 12.2022

Cashier

Meijer
02.2017 - 06.2021

Kiosk Attendant

World Duty Free Group
02.2016 - 02.2017

Hairstylist

A Royal Salon
04.2014 - 08.2015

Hairstylist

Hair 1
03.2014 - 03.2014

Cosmetology Certificate - Cosmetology

Michigan College of Beauty - Monroe

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Allison Bobcean