Kenry Ivy
Chesapeake,VA
Summary
Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.
Overview
3
3
years of professional experience
Work History
Banquet and Signature Events Manager
James River Country Club
Newport News, VA
12.2023 - Current
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Analyzed event performance data to report ROI and effectiveness to senior management.
- Oversaw setup, breakdown, and storage of all equipment used for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Assessed event success and identified improvement areas through client feedback.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Ensured compliance with safety regulations at all times during events.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Managed event staff onsite during each event to ensure smooth operations.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Coordinated and allocated equipment, supplies and staff for events.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Coached and counseled employees to reflect company service standards and procedures.
Senior Banquet Captain
Virginia Beach Convention Center
Virginia Beach, VA
06.2023 - 06.2024
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
- Coordinated with food and beverage team on menu selections and serving times.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Collaborated closely with catering managers on upcoming events and their needs.
- Participated in ongoing training to enhance job skills and knowledge.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Resolved guest complaints to maintain complete customer satisfaction.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Prepared and led food service training programs to teach staff various tasks.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Communicated with venue personnel to coordinate event logistics.
Banquet Captain
William and Mary University Catering
Williamsburg, VA
03.2022 - 06.2023
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Implemented strategies to enhance service efficiency and guest experience during banquet events.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Liaised with kitchen staff to ensure timely and accurate food service during events.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Trained new banquet staff on service standards, procedures, and company policies.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Coordinated with sales and catering teams to understand event requirements and client needs.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Prepared weekly reports detailing event information such as number of guests served or revenue generated.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
- Communicated with venue personnel to coordinate event logistics.
- Collaborated closely with catering managers on upcoming events and their needs.
Education
High School Diploma -
Port Antonio High School
Portland Jamaica05-1999
Skills
- Staff training
- Client communication
- Safety compliance
- Customer service
- Team leadership
- Problem solving
- Logistics coordination
- Event planning
- Onsite coordination
- Decision-making
- Customer service-driven
- Teamwork and collaboration
- Detail orientation
- Professional demeanor
- Schedule management
- Logistics management
- Multitasking and prioritization
Timeline
Banquet and Signature Events Manager
James River Country Club
12.2023 - Current
Senior Banquet Captain
Virginia Beach Convention Center
06.2023 - 06.2024
Banquet Captain
William and Mary University Catering
03.2022 - 06.2023
High School Diploma -
Port Antonio High School
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