Serena Martinez
Providence
Summary
Hands-on Banquet Manager/ Restaurant Manage overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banquet Manager/ Restaurant Manager
Hotel Providence
06.2023 - Current
- Manged the serving staff during banquets
- Ordered the restaurant and banquet linen
- Attended detail meetings with clients
- Set up and assisted the head chef during food tastings
- Ordered liquor weekly
- Recorded inventory of liquor monthly
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Directed and managed banquet functions
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations
Banquet Captain/Bar Supervisor/ Social Media Marketer
Hotel Providence
05.2023 - 06.2023
- Prepped the event space, set tables, polished silverware and glassware
- Followed the Banquet Event Order to make sure everything needed is out
- Assisted with training new Banquet Servers
- Cleaned event space after the event is over
- Made drinks for guests
- Helped run Backstage Kitchen + Bar
- Assisted with Liquor Inventory
- Posted on Backstage Kitchen + Bar’s Instagram
Banquet Server/Bartender
Hotel Providence
09.2022 - 06.2023
- Cleaned and broke down the event space before and after the
- Set the tables with clean linen, polished silverware, and centerpieces based on the banquet requirements
- Followed the Banquet Event Order to make sure everything needed is out
- Made and served drinks in a timely manner
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Dasher
DoorDash
05.2022 - 09.2022
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Delivered orders to customers to drive full satisfaction.
- Verified orders prior to completing deliveries to avoid customer complaints.
Education
Bachelor of Science - Restaurant, Food, and Beverage Management, Event Management
JOHNSON & WALES UNIVERSITY
Providence, RI05.2023
Skills
- Staff Management
- Customer Service
- Food and Beverage Operations
- Social Media Networking
- Staff Training
- Weddings Background
- Schedule Coordination
- Staff Leadership
Affiliations
Live Events Association, JWU Chapter Vice President 2022-2023
Certification
Food Safety Manager, Dining Room Manager, ServSafe Allergen, ServSafe Alcohol
Timeline
Banquet Manager/ Restaurant Manager
Hotel Providence
06.2023 - Current
Banquet Captain/Bar Supervisor/ Social Media Marketer
Hotel Providence
05.2023 - 06.2023
Banquet Server/Bartender
Hotel Providence
09.2022 - 06.2023
Dasher
DoorDash
05.2022 - 09.2022
Bachelor of Science - Restaurant, Food, and Beverage Management, Event Management
JOHNSON & WALES UNIVERSITY
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