Allison Britton
Willis
Summary
Dedicated and detail-oriented professional with a diverse background in customer service and entrepreneurship. Passionate about transitioning into data analytics, real estate or a remote role where strong communication, organization and a drive for excellence can shine. Reliable, empathic, truly lover of research and knowledge and committed to growth and success in every demeanor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Resale Entrepeneur
Allison Britton
01.2023 - Current
- Maintaining successful resale shops online with a focus and customer satisfaction and ethical service.
- Managing inventory, pricing, sourcing, offers, discounting, product photography, and detailed listings.
- Creating marketing content and promoted items across marketplaces.
- Maintain a 5 star customer rating by handling all orders and customers with care, empathy and quick turnaround times.
- Handling bookkeeping, sales tracking and shipping logistics.
Hospitality Service - Mixologist and Table Service
Wave On Lake Conroe
04.2021 - 11.2022
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar and floor area, adhering to health code standards at all times.
- Organized and executed high-volume event nights, maintaining quality and speed under pressure.
- Used extensive knowledge of beer, wine, food and spirits to make informed recommendations to customers.
Commercial Sales and Delivery Associate
Auto Zone
03.2017 - 12.2019
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Increased repeat business by providing exceptional customer service during each interaction.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Processed payments and handled cash transactions to secure proper compensation.
- Maintain a level of sales in the commerical department to promote new products.
Travel Consultant & Cruise Sales Manager
Bella Destinations Travel
06.2014 - 02.2017
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Keeping educated and up to date with Carnival Cruise Line specifically.
Education
Real Estate Pre-Licensing Coursework
Aceable Agent
07-2025
High School Diploma -
Edward S Marcus High School
Flower Mound, TX06-2013
Skills
- Data Entry and Organization
- Customer Relationship Management
- Creative Writing and Marketing
- Communication and Problem Solving
- Remote work tools (Zoom, Microsoft Programs, Adobe, Power Point, Quickbooks, Word, Excel, Google Workspace and Trello)
- Empathy and Conflict Resolution
- Inventory and Management Sales
- Flexibility and adaptivity
Certification
- TABC & Food Handler's
- CPR First Aid Certified
Timeline
Digital Resale Entrepeneur
Allison Britton
01.2023 - Current
Hospitality Service - Mixologist and Table Service
Wave On Lake Conroe
04.2021 - 11.2022
Commercial Sales and Delivery Associate
Auto Zone
03.2017 - 12.2019
Travel Consultant & Cruise Sales Manager
Bella Destinations Travel
06.2014 - 02.2017
Real Estate Pre-Licensing Coursework
Aceable Agent
High School Diploma -
Edward S Marcus High School
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