Allison Caballero
Secaucus
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experience delivering customer service and administrative excellence, including clerical support, and public interaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Royce New York
01.2024 - Current
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Managed filing system, entered data and completed other clerical tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Liaised between clients and vendors and maintained effective lines of communication.
Head Server
Grand Vin Kitchen and Bar
01.2021 - Current
- Managed food resources, memorized orders, and coordinated customer service.
- Monitor and analyze customer feedback to identify areas for improvement and make recommendations to management.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Trained staff members on use of POS system.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Sales and Marketing Coordinator
FCI Cyber
05.2023 - 10.2023
- Identify and recommend new marketing strategies and tactics to increase sales and expand customer base in the cybersecurity industry.
- Coordinate with the sales team to develop and execute targeted marketing campaigns and promotions to generate leads and drive sales in the cybersecurity industry.
- Negotiated more favorable rates and delivery times with vendors.
- Collaborate with the product development team to understand new features and updates, and create marketing materials and sales collateral to effectively communicate the value proposition to customers in the cybersecurity industry.
- Monitored daily sales performance and provided feedback to each team member.
Education
B.A. - Communications and Media Studies
Montclair State University | School of Communication And Media
05.2022
Skills
- Social Media Platforms
- Email Marketing Campaign
- Corporate Communications
- Maintaining Websites
- Account Management
- Sales Expertise
- Guest Relations Management
- Order Accuracy
- Quality Control
- Upselling Techniques
Timeline
Customer Service Representative
Royce New York
01.2024 - Current
Sales and Marketing Coordinator
FCI Cyber
05.2023 - 10.2023
Head Server
Grand Vin Kitchen and Bar
01.2021 - Current
B.A. - Communications and Media Studies
Montclair State University | School of Communication And Media