Robert Lekoski
Jacksonville,FL
Summary
Dynamic customer service professional with extensive experience at Clarkston Budget Storage & U Haul. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and relationship building. Skilled in data entry and appointment scheduling, consistently improving service quality and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Clarkston Budget Storage & U Haul
Manchester, NH
04.2023 - Current
- Facilitated customer storage unit rentals and moving supplies with expert guidance.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Maintained organization and cleanliness of storage facility and rental areas.
- Processed rental agreements and payments using company software systems accurately.
- Coordinated pick-up and drop-off schedules for U-Haul vehicles and equipment.
- Trained new staff on customer service protocols and operational procedures effectively.
- Developed strong customer relationships through personalized assistance and support.
- Gathered feedback through surveys to identify service improvements.
Cleaner
Paul Davis Restoration of Southern New Hampshire
Hampton, NH
12.2023 - 02.2024
- Maintained cleanliness in residential and commercial properties post-damage restoration.
- Operated cleaning equipment to ensure thorough sanitation of affected areas.
- Collaborated with restoration teams to prepare sites for client inspections.
- Performed detailed post-cleaning inspections to confirm compliance with quality standards.
- Trained new hires on effective cleaning techniques and safety practices.
- Monitored supply levels and requisitioned cleaning products to ensure availability.
- Disinfected high-touch surfaces, enhancing overall hygiene and safety.
- Followed company policies regarding performance and security during all tasks.
Fence Installer
A-1 Fence Company
Deerfield, NH
09.2022 - 12.2023
- Installed various fence types, including wood, vinyl, and chain-link.
- Operated power tools for cutting and assembling fencing materials.
- Collaborated with clients to determine preferred fence styles and layouts.
- Ensured adherence to local building codes during installations.
- Conducted site evaluations to assess terrain for installation requirements.
- Maintained tools and equipment to uphold safety standards and performance.
- Trained new team members on installation techniques and safety protocols.
- Coordinated with suppliers to secure timely delivery of materials.
Mover
Coleman American Moving Services, Inc
Jacksonville, FL
08.2020 - 11.2020
- Executed loading and unloading of household items onto moving trucks efficiently.
- Wrapped and secured furniture to prevent damage during transport.
- Assisted customers in packing and organizing belongings.
- Followed safety protocols to maintain a secure moving environment.
- Communicated with team members to coordinate moves effectively.
- Maintained tools and equipment for optimal performance during moves.
- Transported furniture, appliances, and boxes to various destinations promptly.
- Provided excellent customer service throughout the moving process.
FedEx Package Handler
FedEx Ground
Jacksonville, FL
06.2020 - 11.2020
- Sorted and organized packages for efficient processing and distribution.
- Operated conveyor systems to enhance package movement within the facility.
- Inspected packages for damages, reporting issues to supervisors immediately.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assisted team members during high-volume periods to meet operational demands.
- Collaborated with colleagues to streamline package handling processes effectively.
- Loaded and unloaded trucks, ensuring safe handling of all items.
- Tracked parcel movement using handheld scanners and daily production sheets.
Contractor
City of Jacksonville, FL
Jacksonville, FL
02.2007 - 11.2007
- Managed maintenance schedules for city facilities and infrastructure efficiently.
- Oversaw contractor compliance with safety regulations and city standards.
- Conducted inspections to identify maintenance needs and reported findings promptly.
- Established work budgets and timelines to ensure effective project management.
- Facilitated interdepartmental communication to enhance project workflow.
- Trained new staff on safety protocols and operational procedures thoroughly.
- Resolved construction-related issues quickly to maintain project momentum.
- Collaborated with vendors to procure materials within budget constraints.
Wherehouse Worker
Empire distortion
Carlstadt, NJ
01.2001 - 09.2002
- Operated machinery to ensure production flow and efficiency.
- Inspected products for quality control and safety compliance.
- Collaborated with team members to achieve daily production targets.
- Maintained cleanliness and organization within workspace.
- Monitored inventory levels, reporting shortages to management promptly.
- Implemented best practices for efficient workflow and task completion.
- Trained new employees on safe operating procedures for all machinery used in facility.
- Developed safety protocols to ensure compliance with health regulations.
Education
High school diploma -
Union Hill High School
New Jersey07-1998
High school diploma or GED - Upper secondary education
Master's degree -
Skills
- Communication skills
- Appointment scheduling
- Electric pallet jack
- Financial concepts
- Purchasing
- Warehouse supervisor experience
- Mobile devices
- Data entry
- Mowing
- Proper food storage
- Cabinet installation
- Multi-line phone systems
- Typing
- Lawn care
- Mechanical troubleshooting
- Industrial cleaning
- Dog care
- Groundskeeping
- Disinfection procedures
- Car wash
- Client interaction via phone calls
- Retail math
- Load & unload
- Computer operation
- Moving Experience
- Social media management
- Microsoft Office
- Fabrication
- Industrial mechanic experience
- Food service
- Microsoft Word
- Loading
- Serving
- Quality control
- Janitorial experience
- Customer relationship building
- Task prioritization
- Drywall
- Greeting customers
- Hydraulics
- Shop math
- Manufacturing facilities cleaning
- Distribution logistics
- Basic math
- Customer communication
- Crew management
- Clean workspace maintenance
- Senior leadership
- Delegation
- Manufacturing facility
- Customer support experience within hospitality industry
- Hotel housekeeping
- Order picker
- Individual consumer customer service
- Shipping and receiving inventory management
- Hotel cleaning experience
- Administrative experience
- Industrial equipment
- Low voltage
- Remodeling
- Snow plowing
- Project leadership
- Outdoor work
- Automotive parts and accessories knowledge
- Sanitizing surfaces
- Equipment malfunction troubleshooting
- Safety regulations
- Power tools
- Food production
- Custodial experience
- Automotive customer service experience
- Construction painting
- Conflict management
- Hospitality
- Quick service & fast food restaurant
- Sales
- Customer service
- Hotel experience
- Plumbing
- Food handling
- Upselling
- Commercial cleaning
- Machining equipment
- Kitchenware cleaning
- Laundry
- Trash removal
- Grocery store
- Landscape Maintenance
- Manufacturing
- Animal behavioral training
- Time management
- Maintenance technician experience
- Front desk
- Microsoft Outlook
- Technical sales
- Animal handling
- Merchandising
- Leadership
- Dog handling
- Team management
- Manufacturing maintenance
- Cleaning cooking equipment
- Cashiering
- Computer skills
- Retail sales
- Floor care
- Maintenance management
- Management
- Change management
- Construction
- Dishwashing
- Hand tools
- Floor cleaning
- Maintenance
- Environmental compliance
- Sanitation
- Restaurant experience
- Workplace health and safety regulatory compliance
- Math
- Restoration Industry Experience
- Property maintenance
- Supervising experience
- Kitchen equipment sanitization
- Sanitation procedures
- Team development
- POS
- Social media platforms
- Phone communication
- Landscaping
- Handling customer inquiries
- Computer literacy
- Cash handling
- Facilities maintenance
Certification
- Forklift Certification
- Pallet Jack Certification
Languages
English
Personal Information
Authorized To Work: US
Timeline
Cleaner
Paul Davis Restoration of Southern New Hampshire
12.2023 - 02.2024
Customer Service Representative
Clarkston Budget Storage & U Haul
04.2023 - Current
Fence Installer
A-1 Fence Company
09.2022 - 12.2023
Mover
Coleman American Moving Services, Inc
08.2020 - 11.2020
FedEx Package Handler
FedEx Ground
06.2020 - 11.2020
Contractor
City of Jacksonville, FL
02.2007 - 11.2007
Wherehouse Worker
Empire distortion
01.2001 - 09.2002
High school diploma -
Union Hill High School