Allison Cabanilla
Omaha,NE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Contact Representative
Nebraska Furniture Mart - Omaha
08.2022 - Current
- Sent invoices to customers and made follow-up phone calls.
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses.
- Used Salesforce to enter customer data into database.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Verified customer data through phone calls and emails.
- Managed 50+ customer calls per day.
Customer Service Associate
Best Buy
03.2021 - 08.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Front End Associate
Target
10.2019 - 03.2021
- . Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shopper and Trainer
Instacart Shoppers
San Jose, CA
08.2018 - 10.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Associate of Arts - Art
De Anza College
Cupertino, CAHigh School Diploma -
Angelo Rodriguez High School
Fairfield, CA05.2005
Skills
- Customer Inquiries
- Salesforce Use
- Microsoft Outlook
- Problem Resolution
- Appointment Scheduling
- Customer Relations
- Inbound and Outbound Calling
- Customer Contact
- Payment Collection
- Financial Transactions
- Retail Sales Customer Service
- Account Management
Timeline
Customer Contact Representative
Nebraska Furniture Mart - Omaha
08.2022 - Current
Customer Service Associate
Best Buy
03.2021 - 08.2022
Front End Associate
Target
10.2019 - 03.2021
Shopper and Trainer
Instacart Shoppers
08.2018 - 10.2019
Associate of Arts - Art
De Anza College
High School Diploma -
Angelo Rodriguez High School
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