Lyrissia Duty

Working in a fast paced call center, being able to respond even if the customer is getting upset, being able to stay professional with any circumstances, being able to work the system, being able to report and file a claim, to follow up with customers with their claim, take care of them to the best of my ability, to prepare and process important documents, help the customers with their needs, following communication scripts when handling every call, manage large amounts of inbound and outbound calls in a timely manner, repeating all the information the customer tells me, back to the customer, and always treating the customer with upright respect.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed weekly sales ads and monitored price changes.
• Performed cash, card and check transactions to complete customer purchases.